Arnold Clark Linwood Volkswagen Reviews Summary

Customer Service Experience

Pros:

• "Very professional and helpful respectful customer care I received by service staff."
• "Neil bent over backwards to get the best deal and then to get my car to me as quick as possible."
• "You guys know and understand the need of customers! You are superstars!"
• "Craig Morton was very helpful super customer service."
• "The service department was taking only pre-booked appointments and was set out to ensure both customers and staff were kept safe."
• "All the staff we came into contact with were friendly & welcoming."
• "Neil Bartlett wasn’t just knowledgeable but also a really likable person who took time to understand what my needs around a vehicle were."
• "The salesman Neil Bartlett was helpful and professional."

Cons:

• "A female member of staff spoke down to me and made me feel I shouldn't be in their showroom."
• "The salesman told us we'd have to wait at least a year for a new Polo and showed no interest in helping us."
• "Dropped my car in here for a service today came back to find it lying unlocked and must have been for over an hour."
• "Don’t know about sales, but dropped my car in here for a service today came back to find it lying unlocked."
• "Disappointed that I would be held liable for an insurance excess on a courtesy that should be 100% covered under my manufacturer warranty."
• "Walked in with a view to buying on the day. Sales staff ignored me while sat at their desks on their mobile phones."
• "Was looking to buy a VW Polo and was told none were in stock. Next available delivery was in 6 months?"
• "If you are female don't bother going to this garage. Walked about with my daughter to see about a new car was in and out of cars in showroom and all sales assistants ignored us except the female on reception."

Vehicle Purchase and Sales Process

Pros:

• "Can’t thank enough! Craig David and Ross Armstrong you guys are amazing, very helpful super customer service."
• "Had yet another fab experience choosing, purchasing and then receiving my new Volkswagen Golf from Neil."
• "Craig Morton helped me with everything to do with getting my car, he sorted it all and went above and beyond to help me."
• "Would recommend to others, particularly Blair McDonald (salesman). Had a good overall buying experience with him."
• "We've bought two cars through Neil Bartlett in your Linwood branch and he has been absolutely amazing."
• "I've had Volkswagen and Skodas for the past 20 years and all served me very well."
• "Came in to see about a VW Passat as we need a bigger car with a baby on the way. Spoke to Neil Bartlett who was extremely helpful."
• "Would recommend Neil to all my friends and family and wouldn’t think twice about going back to him again."

Cons:

• "Went looking to buy a new Polo but the salesman showed no interest in even looking to see what he could do for us."
• "They sold the car that I had reserved and put a deposit on to someone else and are not doing anything to make it right."
• "I purchased a car in November which broke down 3 times between November and January."
• "15 weeks and 4 days for a new car to arrive. I turned up without leather as requested. Interest rate changed, wrong address and phone details."
• "Had an appointment to do paper work for new car, took someone off the street right in front of me just before our appointment then had us waiting 40mins."
• "They are only interested in selling cars...not customers or customer services."
• "Was told to wait 2 months just to have the issue checked. What started off as a small peeling become much worse during the period I was forced to wait."
• "Phoned Tues evening to book a test drive for Thurs(tonight about 5pm) Gave make model and explained it would be for motobility lease. Arrived tonight...no one had a clue!"