Arnold Clark Linwood Hyundai / Mazda / Used Car Centre Reviews Summary

Customer Service

Pros:

• "Great place fantastic service as always."
• "Our salesman Stephen McGuiness was so attentive and thorough throughout the whole transaction."
• "Ian Hastie and the rest of the team at the Linwood branch, who have made the whole process quick, simple and stressless."
• "Product Consultant, Andy Corney, highly knowledgeable, patient and sensitive to customer needs."
• "We were greeted and assisted really quickly and staff remembered us which was nice."
• "Haylie the sales executive was extremely helpful and put my mind at ease after my pestering phone calls."
• "Very Happy and appreciative of Fraser Donnelly’s service."

Cons:

• "Salesman was off with Covid and no one else took over our order so left in the dark."
• "Terrible customer service post sale."
• "Not a single helpful or decent member of staff in the building."
• "It is a nightmare trying to phone the Hyundai department at Linwood."
• "He got increasingly rude with his attitude becoming quite aggressive and point blank refused to offer any further help walking away."
• "Dire Service Centre Experience."
• "Something is obviously wrong with the communication between the workshop and the service desk."

Car Purchase & Delivery

Pros:

• "This was a great experience, staff was really helpful, easy going and made it all feel like at ease and Exciting."
• "I wouldn't hesitate to buy another car from Darren - great experience all round."
• "Entire transaction conducted very smoothly, timeously and satisfactorily, with car transported and taken possession of within a week."
• "Received my new car 4 days later. That's the quickest I've ever had a car from any Arnold Clark garage."
• "First class service from Andy this week organising my dream car for me! Keeping me up to date at every stage and ensuring everything went smoothly."
• "Both Ian and David were excellent, whilst I didn’t end up purchasing they worked tirelessly and responded in a really swift fashion."
• "After no more than 10 minutes they both had found the car that ticked all the boxes."

Cons:

• "Received a car with dents, 3 illegal tyres, broken washer, 0 lock and wheel nuts…the list goes on."
• "Was quoted £206 for service, actual price was over £500... I was told my car would be washed and hoovered. It wasn't."
• "Not only the worst car dealership I’ve ever dealt with but the worst service I’ve ever received."
• "I won't be returning."
• "Called a couple of months later but no response when promised an email."
• "No customer parking. All space taken up by showroom cars."
• "Waited in the garage for 6 hours for a service to be carried out... I am a motability customer and kept being fobbed off and told it would be ready 'any minute now'."

Staff Performance

Pros:

• "Darren Brown has been indispensable in helping me to get a car suitable for my requirements."
• "Steven Campbell was by far the best sales advisor we have dealt with in all the years we've bought cars from Arnold Clark."
• "I have always found all of the staff to very friendly and helpful."
• "Andy was really patient and explained everything thoroughly."
• "She is a great addition to Arnold Clark’s team."
• "The bow was a lovely wee touch on collection!"
• "He made sure that the process of going through the trade-in and purchasing the replacement car was seamless."

Cons:

• "My original salesman Craig had left the company and in all honesty, I'm glad he had - in hindsight he was useless cucumber and didn't care less when I picked my car, was only interested in getting the sale."
• "I've never seen a place where the staff just seem so lazy."
• "Terrible customer service and attitude."
• "Terrible aftercare service."
• "No one phones back. Shocking how poor the customer service is."
• "Sales staff and management who just refuse to speak to you or phone you back when trying to raise a complaint."
• "Customer service is atrocious."