Arnold Clark Glasgow South Street Vauxhall / Peugeot / Citroën / DS / Mazda Reviews Summary

Customer Service

Pros:

• "Arnold Clark Mazda south st Glasgow so professional and helpful ware else could you go to get service kept informed supply with tea coffee and food counter staff so kind and knowledge."
• "Fantastic customer service. Both Stefan and Aaron were more than helpful."
• "The customer service supplied by Eiledh in sales was faultless."
• "Outstanding customer service!! from my very first phone-call Craig McNeill was extremely helpful."
• "Great customer service from Robert Mitchell @ South Street."
• "A very friendly, professional & efficient service."
• "Amazing fast service, very impressive showroom, and customer service was second to none."

Cons:

• "Had nothing but problems with it that Arnold Clark wanted nothing to do with."
• "This is the second time we have been treated in a rude and dismissive way by the service department."
• "The service desk lady is one of the rudest !!"
• "Staff were very short, and uninterested."
• "I had a disappointing experience today whilst calling Arnold Clark south street."
• "Staff rude, unhelpful and take ages to answer phone."
• "Probably one of the worst customer service experiences I’ve ever had."

Car Quality and Maintenance

Pros:

• "Took a little longer than anticipated to get the car ready for me to collect because I’d identified a few issues that needed sorting but they happily took onboard what I’d said and prepared the car to a high standard."
• "One of the best garages I've ever dealt with. My car dealt with promptly and efficiently."
• "Service done. Car washed and hoovered."
• "On the plus side the mechanics are solid and the repair seems good."
• "Fantastic service even though buying a second hand car was treated as though I was picking up a brand new car."
• "Got us a good deal and sorted out many issues present in the car for us."
• "An issue, not obvious till we arrived home, has been dealt with promptly."

Cons:

• "Bought a car 9 months ago and has needed over 1000 pounds worth of work."
• "Absolutely disgusting. Not even had the car 3 months yet and it's failing to start, cutting out and having issues."
• "Now ...after 4 months, the car.... Has a massive electrical problem which may cost thousands to fix and it's all on me."
• "Dreadful dealer, did not register car in correct name, failed to fit equipment on sale (new), does not resolve warranty issues."
• "The car never been sent for cleaning only again few smoke bombs been put there and smell of chemicals even stronger."
• "Ended up getting rid of the car within 4 months of buying it. Never again."
• "Sold me a car that broke down within 3 miles of the dealership."

Staff and Sales Consultants

Pros:

• "Big shout out to Harry Macha who is one of the better car sales consultants I've come across in a while!"
• "A very polite and helpful chap called Allan Sharp went through the stock available."
• "The staff are very helpful but not overbearing, overall a great shopping experience if you are looking for a new car."
• "Very good service. I was attended to by Alan Sharp who helped me with trading in my car towards another."
• "Theres not many places to buy a new car that isn't part of the Arnold Clark group, but saying that the sales men are very pleasant and informative!"
• "Tony the salesperson was very professional, friendly and knowledgeable."
• "Sales consultant Danish Kayani is Brilliant."

Cons:

• "Absolutely awful experience."
• "I wouldn't even give them 1 star but unfortunately that's the only way i can write a review."
• "Best to be avoided, must be one of the worst experiences I've had with a car dealership."
• "awful service from this branch - kept getting told there was an issue with IT with getting finance approved."
• "I also felt the staff at reception were not very friendly and rather offhand with customers."
• "Absolutely can't stand this company."
• "If you want to pay more than the cars worth whilst being shown around by an arrogant condescending salesman."

Facility and Location

Pros:

• "The branch is at a great location, plenty of parking available and had a wide variety of cars that are very well priced."
• "Overall it's a chilled and inviting place to be. There's a large open-space coffee area and the other sales consultants are friendly and helpful."
• "Had no issues with the place, the staff were friendly and professional, plenty of distance maintained with lots of hand washing stations."

Cons:

• "My only concern is with the location of the facility as it is on a busy and well-used road, which has caused much road damage and created many pot holes."
• "The whole experience felt cold throughout (like how I felt while I was 'waiting' for my car)."
• "Coffee shop had a good variety of coffees, teas, sandwiches and cakes."