Address: Errisbeg House, Burton-on-Trent, DE13 8EB, United Kingdom
Phone: +441543414248
Rating: 4.9
based on 163 reviews.
Staff Interaction
Pros:
"We were welcomed by friendly knowledgeable staff and met the vet who would be operating."
"The vets there are absolutely fantastic."
"They let us have as much time as we needed, and explained all our options etc."
"We also had a call from the night duty nurse."
"The team really kept us informed at all times and made us feel that our dog was in the best hands."
"Both vets who we saw 'Lorna' who carried out the surgery and Emma are excellent vets with a genuine interest in your Animal."
"Front desk people were really friendly and helpful."
Cons:
"Firstly he did not introduce himself which I thought was very rude."
"1 of the reception staff can be a bit stand-offish, however, the rest seem great and vets are brilliant."
"Very rude and disappointed would rather pay the extra money to have it done at our local vets."
"He tried to ridicule me when I mispronounced something, I had to offer to pay to dress my dogs bleeding herniated sarcoma and he accused me of making my decision to not have her treated by him as a 'clearly financial decision'."
"Jon was very abrasive and judgemental."
"I can’t be sure whether it was my appearing young age or my race (as there was no other reason) but the treatment I received was so poor that I am thinking of taking further action."
"After concerns of this practice & it’s professionals -John in particular - it alarms me to find not one poc their staffing... So combined with the treatment of my husband now - this speaks very loudly imo as this was our initial thought for his rudeness."
Quality of Care
Pros:
"The surgeon phoned me after the operation; he was very thorough."
"They got my dog in for a much needed emergency operation at very short notice."
"Tilly my springer (7 years old) recently had a knee op for torn ligament (doggie ACL) She has recovered so well."
"Excellent aftercare and clear instructions."
"They really care about the animals' wellbeing and help reassure nervous owners."
"The operation was a big success and Barney and us are very happy with how it went."
"They treated her exceptionally well through both operations and kept us fully informed all the way."
Cons:
"After my dog had a cruciate ligament operation she was sent home an hour after coming out of surgery."
"Had a socially distanced consultation outside in the rain. It was a bit difficult to hear with the traffic noise."
"The only reason it doesn't get 5 stars is the waiting time, I waited over 2 hours to be seen, and then another hour to collect my girl on the evening.. and the prices."
"Even though we were early for my appointment it wasn't put through to the veterinarian and someone went before us resulting in a bit of a stressful wait with my dog."
"He did not show us the x-ray or asked us if we had any questions."
"Eventually they knocked her out to fix it but could not continue and referred me to west midlands telling me it would be eye surgery and cost thousands."
"Sadly the outcome was not good for our pup, but they were lovely and caring."
Value and Pricing
Pros:
"They quoted a very reasonable price and didn’t add any additional fees."
"Their prices are excellent, we saved £5000 from the price quoted by another practice."
"The fixed-price i was given for Henry's treatment which included hospitalisation was very good, no hidden costs, no unwelcome surprises I Knew exactly what I was going to pay."
"Post op care is included in the price so you don't need to worry about more x-ray's."
"All costs were pre-authorised with our insurance company in a couple of days."
"One fixed price for everything was so much easier especially nice when you go back for the follow up appointment and there's nothing else to pay."
"We were given costs from the beginning and they were far more reasonable compared to what we had paid in previous surgeries."
Cons:
"They aren't cheap but you pay for first class vets and the price was an all in price so it covered after care."
"Prices are intense for an uninsured dog and more than your standard vets."
"It cost a lot but I know other places cost more and at least it's a one-off payment so no hidden extras."
"The only reason it doesn't get 5 stars is the waiting time, I waited over 2 hours to be seen, and then another hour to collect my girl on the evening."
"Our insurance company sent us an overview of the charges from WMR and it was significantly less than their initial 'quote'."
"Outstanding referral vet practice we travel 49 miles each way to take our 2 standard poodles when necessary despite the fact that we have a very high ranking referral vet Hospital less than 1 mile away who aren’t a patch on WMR and charge almost double the price for exactly same procedure."
"And set prices help people like me who don’t earn a lot of money."