Good Hope Hospital Reviews Summary

Staff and Service Quality

Pros:

• "Could not have looked after my 86 year old mom better, staff from cleaners to consultants and everyone in between were superb, friendly and professional."
• "I have recently spent 2 weeks in GH & I cannot speak highly enough of all the care I received."
• "The staff in children's A&E and CAU for all their dedication and hard work."
• "I have been to this fantastic hospital today and the checkups they provided for me was perfect and the doctors and the nurses are so friendly and helpful."
• "The best hospital as I want to thank all the staff on ward 29 they are the best and better than the other hospital I go to in Lincolnshire they did amazing at least they paid more attention to me."
• "Good Hope Hospital saved my life and I have had 3 rounds of surgery there and spent time in ICU."
• "I have been to the Same Day Medical Emergency Unit for the last 3 weeks. The staff were always extremely busy, but still had time to smile & be exceptionally kind & caring."

Cons:

• "Staff very unhelpful and unwilling to provide important on waiting times etc."
• "Ward 11 - A shocking lack of care!"
• "Nurses are arrogant and condescending."
• "The issues here aren't so much staff shortages but rather the poorly trained/supervised staff and general lack of care and dedication."
• "What a useless dump place needs bulldozing."
• "There is absolutely no communication skills for these staff that call themselves professionals."
• "Staff were as friendly and helpful as wet fish."

Facilities and Cleanliness

Pros:

• "They're very strict to the covid guidelines and have facemasks etc in place if required."
• "A very nice hospital. There's so many signs and very clear to navigate around."
• "The hospital was clean, and the staff were kind, experienced and helpful."
• "The hospital was spotlessly clean and social distancing measures were being adhered to by the majority of patients."
• "After a trip to the new Children’s A&E department with my daughter I highly recommend to anyone with children in need of urgent care - the ward is warm, clean and very child centred."
• "Not only were the staff amazing but the hospital was very clean and tidy."
• "The room was big and clean."

Cons:

• "Hospital poorly managed & waiting area very dingy and uncomfortable."
• "Sheet not changed until discharged and no breakfast given due to broken machine toaster had to buy my own."
• "Left for hours before surgery while hungry and thirsty, I could smell toast and coffee, not professional at all."
• "Service is always amazing here... Sadly finding somewhere to park is a nightmare."
• "The hospital is okay, not great but what really deducts the stars is the parking or lack thereof. It's so bad people just park wherever they can to make it all work."
• "A good local hospital, accident and emergency is very hectic and the a&e area isn't as good as it used to be since they changed it all about, no disabled parking or anywhere to drop off patients."
• "This place is an insult to the NHS. Bloody disgusting service all round."

Waiting Times and Efficiency

Pros:

• "I was seen very quickly for initial consultation."
• "Recently had a routine appointment in x-ray. Was seen on time."
• "I was seen within 30 minutes of arriving."
• "From registration, to x ray, to being reviewed, fitted with crutches and discharged with advice took just 3hrs."
• "Very thorough. Took bloods, did an x ray, even gave me my prescription."
• "Was seen on time, with the greatest of courtesy by the nursing staff and the radiologist in the Ultrasound Dept."
• "I gave birth here this month and was so happy I chose Goodhope over Burton."

Cons:

• "Absolutely dreadful waiting times."
• "Very lengthy waits to be seen, 5 hours to be precise."
• "People waiting for medical attention haven't been seen for over two hours."
• "9 hours wait to see a doctor even they were not busy."
• "I waited 7 hours to see the doctor and at the end the nurse told me I still have to wait a couple more hours."
• "Checked into A&E for my 2 year old son at 10:30 pm but told at 4:30am (6 hours later) that there were no doctors to see him."
• "Was told there was a 6 hours wait."