Bankhead Gate Brewers Fayre Reviews Summary

Food Quality

Pros:

• "The meals themselves were delicious- no complaints there."
• "Service was very good and the food was too... staff managed well to ensure that everyone received their food at the same time."
• "Had a burger, lasagne and chilli fries, all hot and very very tasty and reasonably priced."
• "The meal itself was excellent and very reasonably priced."
• "The food was standard pub grub but nicely presented and hot."
• "Enjoyed the Halloumi burger and coleslaw."
• "The food here is great."

Cons:

• "A tiny portion of rice and about half a portion of chick pea curry, not an expensive dish to make."
• "The quality of food was poor."
• "The food was poor quality and it felt like a nursery."
• "Poor meal 1 chicken platter small piece of chicken breast a few cold peas 3 half roast potatoes a stuffing ball a small jug of gravy 1 fish and chips with mushy peas 14 chips small piece of fish 1 iron brew 1 lemonade £27 dreadful."
• "Absolutely rubbish quality. I had to stay at the premier inn through work and had meal vouchers bought for me."
• "Food was awful. I used to come here often with my family but the food has went down hill drastically."
• "Food was luke warm, overcooked and not pleasant at all."

Staff Service

Pros:

• "Staff are so friendly and go the extra mile."
• "Staff very kind and friendly."
• "Great Sunday lunch, relaxed with excellent friendly staff."
• "The staff were all friendly, welcoming and helpful."
• "Staff were first class, friendly and efficient."
• "The two sisters who work here had outstanding customer service and so friendly."
• "Staff were great, very friendly."

Cons:

• "The girl at the front was quite inept."
• "The guy who spoke to me was rude mannered like I was bothering him."
• "Stood waiting to be seated whilst a manager was playing about on a computer right next to us, we weren't even acknowledged by him."
• "The girl who served behind the bar did not put half our order through."
• "Having never been there before we were not sure of the routine so after half an hour of miserable staff walking back and forth and not asking if we were OK or if they could help we asked one of the staff... She was so rude to us."
• "Bar lady is extremely rude!"
• "When we arrived we were greeted by a very rude member of staff eye rolling and barking at our group."

Value for Money

Pros:

• "Good value for money mid week with kids."
• "Prices are on par with most other similar establishments, probably slightly cheaper in fact."
• "Meals were exceptionally good value for money as most of party had money off vouchers."
• "Fantastic value for money."
• "Great food, at reasonable price."
• "Fair prices with a good range of dishes on the menu."
• "The food is good .. reasonable price."

Cons:

• "Terrible front of house service regular customers were gonna be put next to a busy play area not on asked for quiet front area only to be told no clean tables!"
• "Waste of time, no communication and won't be back."
• "For what we got, I found it overpriced."
• "The food looked like it had been kept warm, and the chips were disgusting."
• "Very poor slow service. The place was not busy but it took nearly 90 minutes for 2 courses."
• "Not a fan of the order at the bar system, waiting around to place food order."
• "The food was really tasty too."

Atmosphere & Cleanliness

Pros:

• "Sanitiser stations, signage, and mask wearing is excellent."
• "Really good atmosphere."
• "Plenty space between tables too. Felt safe & at ease."
• "Nice atmosphere and for those staying at premier inn good half board option."
• "You and your friends can relax in this place, as the furnishings lend themselves to all kinds of people."
• "Really good atmosphere, food was actually very well made and presented for the price, portions were large."
• "Kids love the soft play area."

Cons:

• "The play area is disgusting, dust and cobwebs everywhere."
• "The toilets were quite dirty."
• "Decor very tired, place could do with a deep clean, gents toilets disgusting."
• "The amount of kids was horrendous and very noisy."
• "Since there is a children play area expect there to be many screaming children running past while you eat."
• "The party behind us were never checked they were loud and swearing at one point the staff never asked them to keep it down."
• "One criticism though was the lack of any background music at all, even some Christmas music would have been nice atmosphere."