The Mermaid Inn Reviews Summary

Staff and Service

Pros:

• "There’s a lovely waitress who was so friendly and hardworking also."
• "The rest of the staff were pleasant and friendly and I really would recommend the pub."
• "Staff were excellent and friendly."
• "Perfectly situated virtually on Porth Beach and the staff are friendly."
• "Exceptionally friendly staff and location is outstanding."
• "The staff were great and everything felt very smooth and safe."
• "Staff are warm and welcoming and went out their way to serve us."

Cons:

• "Staff were busy stressed and unfriendly."
• "Rude and unprofessional staff."
• "the staff were all Kids with the heads up the backsides."
• "Came in today and the man behind the bar was so RUDE!"
• "The staff were very unfriendly only order by the app but the app was so difficult to log into."
• "Whilst inside however some waiting staff were rude, swearing about customers and talking about drug taking."
• "Very rude staff they definitely need some training in customer service."

Location and Atmosphere

Pros:

• "The terrace over looking the beach is a great place to sit and look over the beach and watch the sunset."
• "What a fabulous location right by the beach."
• "The mermaid inn is a nice place, the location is outstanding, the atmosphere is really good."
• "Beautiful traditional cornish pub with the friendliest staff and beautiful views of Porth Beach."
• "It's also right on the most perfect beach with a large car park and beer garden."
• "Amazing venue with breath taking views."
• "Stunning location to watch the sunset."

Cons:

• "When you walk in you are greeted with the smell of urine from the toilets, you can sometimes smell them while your inside eating!"
• "Doesn't look like the pictures, smelt of urine when we walked in."
• "The most disgusting urine soaked toilets I have ever witnessed."
• "The whole place is dirty and smells like urine! The toilets especially were disgusting!"
• "The smell from the toilets as you entered."
• "Sitting outside with the children can be a cause for concern due to the amount of litter and glass bottles waiting to be kicked over and smashed with people on bare foot."
• "The place seemed clean."

Food Quality

Pros:

• "Fantastic food here and a great relaxed atmosphere."
• "The food was absolutely delicious and was all homemade including the chips!!!!"
• "Food is excellent and reasonably priced."
• "Can highly recommend the fajitas!"
• "We ordered food which was excellent (a pasta dish) top quality pub/restaurant food."
• "The food is always 10/10 and my frenchie loves it."
• "The food was amazing, the Meat Platter was hands down one of the best pub meals I’ve ever had!"

Cons:

• "Absolute rip off, £12 for a pizza fit for a toddlers snack."
• "Disappointed. Food arrived and crusty bread with Mussels was sliced loaf with mould!!"
• "Unfortunately two of us ordered mussels, while eating we noticed these still had quite a lot of dirt / barnacles on them."
• "Food wasn't best, not very expensive bad poor quality. Fish was soaking with old oil and had bad smell..."
• "Dirty place, found a spider in my food."
• "The food and drinks are way over priced."
• "Overpriced food, and limited menu."