Old Colliery Reviews Summary

Service

Pros:

• "The service really is superb."
• "Staff were very attentive."
• "Ricky was our server and was very attentive."
• "Nothing was too much trouble and very attentive."
• "The staff were all efficient and friendly and we didn’t feel rushed."
• "Our server was lovely: friendly, knowledgeable and efficient."
• "Staff could not have been more pleasant and attentive."

Cons:

• "He appeared disinterested in listening to my point of view."
• "The service and speed of service have been a total embarrassment !!"
• "The service was a bit slow, and requests for another round of drinks and the bill were forgotten."
• "Service on a quiet night was awful....15 mins before asked for drink and further 20 mins to order main course."
• "Food took a long time to arrive (mains only)."
• "We still had to wait a while for a server to return to take our order."
• "Services was slow and could understand if they where busy but only a few tables where filled."

Food Quality

Pros:

• "Food was excellent, hot, tasty & filling!"
• "The fish and chips I had were excellent beautiful fresh fish perfectly cooked with light crisp batter."
• "Especially recommend checking out the specials: the garlic mushroom chicken was one of the best pub meals I've had in a long time."
• "Can only highly recommend the macaroni cheese, which is lovely."
• "The food was delicious and I loved the special dog table with fresh water, bowls, dog biscuits."
• "Food was to a high standard with very quick service."
• "Food was lovely (much improved from previous visits)."

Cons:

• "The worst fish she's ever had. Completely bland & tasteless."
• "Food not fabulous."
• "Waffles for dessert were very hard."
• "Pizza was small and poor quality - lots of cheese but too much outer crust."
• "Steak pie was chewy, lasagne was a bit burnt, gammon was a bit overcooked."
• "The steak and Ale pie was dry and the pastry was solid."
• "Food was ok but overpriced for basic bar food."

Value for Money

Pros:

• "Very fair priced especially the 2 for 1!!!"
• "Meals very nice the 30 percent off main meals especially during these hard times very welcome."
• "Food was of chain variety but definitely worth the price."
• "The food was very good and reasonably priced."
• "Good value for money."
• "The two for one offer on all main meals makes the Old Colliery very good value for money."
• "Great value for money."

Cons:

• "£34 for that with a glass of wine & a glass of draught diet coke. £3.85 for a glass of diet coke! An absolute rip off."
• "They advertise 2 main meals for one...but prices are higher on main meals to pay for this☹ so basically your not getting a good deal at all!"
• "Overall poor quality, over priced and terrible customer service."
• "Charging £3.50 for a 'doggy meal' of one sausage (cold!) Chopped up on some cold peas was a bit of a pisstake 😂 all in all would return."
• "£55 on 3 burgers and a steak is absolutely shocking but then having to go to mcdonalds afterwards as the kids were complaining they were hungry."
• "The amount of food for the price was a joke."
• "The food was very nice, portions were tiny, food expensive which makes the buy one get one free option pointless."

Ambience & Decor

Pros:

• "A fab pub stop on our honeymoon tour around the UK - friendly and helpful staff!"
• "Fab food, a smiling service and definitely worth another visit if we are ever in the area again!"
• "Excellent service bright and spacious pub with outside seating if you wish it."
• "Lovely old style food-pub in a modern building. Decor and atmosphere pulled off well."
• "A lovely, cosy atmosphere inside, nice inviting fireplace that adds to the ambience."
• "Very pleasent place in a hidden quiet location."
• "Nice and chilled atmosphere."

Cons:

• "The furnishings/decor are clearly overdue a refurb."
• "No atmosphere, despite it being Christmas there were no crackers on the table."
• "Cold premises, lack of communication amongst staff members, slow service."
• "Quite a difficult place to find with sign posts hidden behind a bush."
• "This place is plagued by a chronic shortage of staff so service is poor."
• "Food has almost doubled in price, menu has changed and the meals were smaller."
• "The whole family evening was destroyed."

Customer Service

Pros:

• "The customer service however was outstanding."
• "The staff were very friendly and welcoming."
• "The staff were all lovely, friendly, warm, courteous and genuinely a pleasure to chat to."
• "Staff were polite and friendly."
• "The staff couldn't have been more welcoming and kind to us!"
• "Staff to be friendly and helpful."
• "Very helpful and friendly staff."

Cons:

• "Management gave out free toys to the kids on the table next to us also which left my kids questioning why they weren't given any."
• "After discussing the confusing and erroneous first bill with the waitress, we were given the 2nd wrong confusing bill."
• "A 3rd wrong bill was produced by the manager."
• "Incredibly, during the discussion he walked off and I was left to follow him to the till point."
• "Issues a complaint at Easter but yet to have a response from any management after I was told they would call me back."
• "Staff miserable lack of communication also got charged for a drink that I never got."
• "No member of staff attended to our booked table on a quiet evening to take our order, they also got the order wrong."

Dog-Friendly

Pros:

• "They actually have a doggy menu of fresh food which Nala devoured."
• "The doggy menu was very useful since our baby had just turned 11 and we wanted to treat her."
• "It is a dog friendly pub and there are even dog menus!"
• "Love how dog friendly they are, offering water and even a lovely dog menu."
• "Very dog friendly with a separate area and doggy menu."
• "We were delighted that dogs were made so welcome."
• "Love that it is dog friendly… our dog really enjoyed his sausage and veg dinner."

Cons:

• "When they say it is a dog friendly pub, what they really mean is they only allow one dog at a time."
• "Charging £3.50 for a 'doggy meal' of one sausage (cold!) Chopped up on some cold peas was a bit of a pisstake 😂 all in all would return."
• "Old colliery has useless staff that will get your order wrong in a dangerous way - paying no heed to allergens and dietary requirements."
• "Food has almost doubled in price, menu has changed and the meals were smaller."
• "Facilities only a toilet during pub opening."
• "The whole family evening was destroyed."
• "Terrible service, took over an hour for main meal to be sent after starter."