Sweet Chestnut Reviews Summary

Food Quality

Pros:

• "Seriously one of the best meals I’ve had out in years!"
• "Food was amazing."
• "Food was excellent and great value for money."
• "Food quick hot and affordable!"
• "the carvery and it was delicious"
• "Plumped for the carvery, all the meats were delicious and the sides were very tasty."
• "The food was good and reasonably priced."

Cons:

• "Food was atrocious, burgers were over cooked and dry, chips were hard."
• "Had the carvery and the whole meal was shocking."
• "The food it was tasteless the meat was chewy the cauliflower cheese looked ok but had no cheese taste at all."
• "Everyone who had a Sunday roast ended up unwell the following day."
• "The three meats were extremely dry, the vegetables were flavourless."
• "Meats were okay but when it come to veg it was rotten."
• "The meats were fatty and bad quality, potatoes and veg were mushy and tasteless."

Service

Pros:

• "The whole experience was lovely from the welcome at the door the relaxing atmosphere"
• "Our server took our drinks order and food order at the same time as we all knew what we wanted."
• "Service was great, restaurant was clean, and had a great atmosphere."
• "The young girl serving was lovely and helpful, very attentive and polite."
• "Our server was Jodilee, who was lovely - she didn't rush us to order, but was also quick to spot when we were ready to order."
• "Liam was very friendly and helpful, at the carvery bar"
• "The Lady on duty was extra special."

Cons:

• "No one came near us to apologise for time delay."
• "Requested second round of drinks, never arrived."
• "Had to wait to be seated for a long time, then just pointed to optional tables."
• "All the staff knew what they'd served us was awful as NONE of them asked us if we enjoyed our meal."
• "Shocking had to wait over two hours on the food coming out was only two hours into our wait was offered free drinks which was outrageous as had to order more drinks why we waited on the food."
• "Had to wait for nearly 30 minutes after ordering"
• "45 min wait. Then shown to the table. 30 min wait for drink order. Then 30 min wait to take food order."

Value for Money

Pros:

• "Good value for money."
• "not bad prices"
• "The food was good and reasonably priced."

Cons:

• "We found it very expensive though £71 for 2 starters, 2 sides (which was mains for 2 teenagers), 3 main meals especially as its all premade and heated up."
• "All the portions were very small for the price."
• "It took a long time for the food to be served, overcharged me."
• "the cost of some drinks were extortionate"
• "It cost me just over £64 and then another £15 at McDonalds so I wasn’t very happy having to pay all that for food."
• "Prices are too high for what you get."
• "all prices have risen dramatically but portion sizes seem to have shrunk"

Atmosphere

Pros:

• "The whole experience was lovely from the welcome at the door the relaxing atmosphere"
• "Service was great, restaurant was clean, and had a great atmosphere."
• "Plenty of parking available on site. Toilets were spotless and the place had a warm and welcoming atmosphere."
• "atmosphere perfect"
• "Such an lovely atmosphere, beautiful building and beer garden!"
• "Nice atmosphere, very family friendly."
• "Food excellent, atmosphere perfect"

Cons:

• "Absolute joke, Staff were rude and half the time ignored you."
• "Led to the table by someone who clearly didn’t want to be there."
• "Poorly managed and definitely won't be back."
• "Very disappointed and staff don't seem to care, walked away whilst still being spoken too...."
• "Service is poor. Very slow"
• "Annoying music playing. Dirty environment"
• "It was mayhem eating here. Go here to fill your tummy, but not to have a romantic night out or to spend time with the family."

Accommodation

Pros:

• "Rooms were clean to a certain extent but could do with a lick of paint."
• "It's a nice place for a couple of nights, clean spacious rooms, tea, coffee and biscuits provided which is a nice touch."
• "The toilets were spotless."
• "Accommodation fine"
• "The restaurant was clean, and cool inside on a very hot day."
• "Stayed here 3 nights room very clean, bed really comfy."
• "The rooms are large beds very comfortable and good air con."

Cons:

• "Clothes storage was a bit of an issue."
• "There were a dozen spaces directly outside my room marked for staff only at the back of the hotel but had to park in a busy retail park"
• "The young cook got told off by a rude female cook I think she might be head cook."
• "Would have given 5 stars only let down was the keys to the rooms blinking out but everything else amazing."
• "No toilet roll holder either and the toilet rolls were on the cistern. Again awkward for someone disabled."
• "The hotel room was fine. Good size and comfortable bed."
• "Hand shower would be better than having only a rain shower."