Morrisons Reviews Summary

Customer Service

Pros:

• "The staff are always so kind and friendly, especially with the older customers."
• "Staff on the till were very nice even to the point she asked if I was ok as I was struggling with pain at the time."
• "Staff attentive and very pleasant."
• "The staff are the best in the area with always Great Service."
• "The staff is very nice and helpful ;)"
• "Most of the staff on the tills are great always up for a laugh."
• "The boy who was serving was very polite and nice."

Cons:

• "Specialist food counters are often empty with customers just walking off because no one about."
• "I stood by the till several minutes? A man came from the back face like thunder? No hello can I help! Totally ignored!!"
• "The service I received was shocking. The food was cold after waiting over 20 minutes for and to top it off when asking if they had any more cutlery I was snapped at by a member of staff."
• "Appalling staff. The checkout staff member never spoken a single word to us."
• "Unfortunately, the last 2 times we have been in the gent on the fish counter has turned his back ignored customers."
• "No one serving on the fish or deli counters."
• "Asked a member of staff for a particular loaf of bread only to be told 'we haven't got it'."

Store Layout & Stock

Pros:

• "Good, well stocked, medium sized Morrisons store."
• "The store has recently been refurbished and upgraded it is a very good place to do your weekly shop."
• "Have not used Morrisons for a long time. Was extremely impressed by the selection of food. Quality and layout and offers."
• "Large range of products expected in a major supermarket. Good fresh produce with a fresh fish counter, butcher and bakery."
• "Just refurbished everything. Great place, lovely and open so there is great disabled access and an amazing free from section."
• "Nice store that's recently received a number of upgrades."
• "Good range and well stocked."

Cons:

• "Utterly appalling, as usual. No stock on the shelves, pools of water all over the floor, petrol pumps that don't work, staff that don't care or do anything when you complain."
• "Gone a bit downhill tbh. We can still manage to do our weekly shop there but most of the shelves are empty."
• "Since the refurbished store there is no flow to shop down each aisle nothing can be found and you get more and more frustrated."
• "Stock never on shelves always running out of stuff and the fresh fruit and veg is awful always mouldy or going off."
• "All that is achieved is an extremely long queue of disgruntled customers having to queue over half an hour when shopping early afternoon on a Tuesday."
• "Shelves half empty."
• "Bread shelves are empty."

Price & Promotions

Pros:

• "Cereal and milk is 60p and a pot of tea and cake is £3!"
• "The fish and chips in the restaurant are very good and not expensive."
• "Food and drink are very reasonably priced and the service is almost always brilliant."

Cons:

• "One thing that I've been caught on plenty of times is your item may say a promotional price or offer but gets put through at the full price so check you receipt."
• "Instead of £3.50 its now well over £5!!"
• "Petrol and diesel prices in Wellington are higher than the Shrewsbury store."
• "Today their '25 % Off Any Wine Mix & Match' didnt happen. This resulted in me paying £15 more than I should."
• "Morrison's here has always been a bit more expensive than Tesco id say."

Café & Food Quality

Pros:

• "Good service Recommended for for a quick bite before shopping 😉"
• "Excellent food from the cafe and at an extremely reasonable price! Would definitely return."
• "The café is open for take-away food and it is cooked to order."
• "Had a meal in the cafe. Good value for money and decent portion sizes."

Cons:

• "The cafet is not up to cleanliness standards. Teapots and trays not up to standard for the public."
• "Store fine but the restaurant was diabolical! Paid for 4 lunches at 14.22, our food arrived at 15.05 and it wasn't even hot!"
• "Shopping area was great, staff really helpfull but we went for a Christmas Dinner and it was abismall, everything including gravy was Cold, rock hard (cold)sprouts."
• "This place is going down hill fast. Went in yesterday for a bite to eat and I understand it’s going to get busy but to wait 30 mins for something to eat was a mickey take."
• "Went for a quick lunch, the restaurant was filthy."
• "We had two breakfasts that left a lot to be desired."
• "Went to the cafe and it was the worst service ever."

Accessibility & Facilities

Pros:

• "A good large supermarket with free car parking and easily accessible."
• "Once in the store it was tidy, clean and organised and a sense of calm."
• "I am breastfeeding my daughter and have never been made to feel uncomfortable by staff or customers."
• "Order at your table too. Very convenient. No queueing at the till."
• "A good sized store, car parking availability is good."
• "Only local supermarket with a fresh fish counter long may it continue."

Cons:

• "The covid compliance systems in this store are beyond comprehension."
• "Are Morrisons in decline? On a recent visit to the Wellington store I noticed huge potholes in the car park."
• "Update: on top of the existing and continuing issues, this supermarket now has a very serious issue with security."
• "Pools of water on floors by fridges."
• "There is only 1 electric buggy and when we ring up to book it there is never anyone to answer the phone."
• "The wheelchair we had for my mum was difficult to push because the tyres were completely flat."