Morrisons Reviews Summary

Store Layout and Facilities

Pros:

• "Large Morrisons with plenty plants, fresh produce, various counters and in-store bakery."
• "This Morrison's has a lovely cafeteria with friendly staff free drink refills and excellent quality food."
• "Loads of parking which you can also use to pop into the high street."
• "Nice staff as well and the bench outside is hella nice to sit on to kill time before work."
• "The flowers were in nice condition and in store florist tending to them all."
• "This morrisons is great- it has a cafe, toilets (there's disabled toilets too), good staff to help you and a big morrisons."
• "LOVE Morrisons Sidcup! 😍 Plenty of parking, free for customers for 2 hours, wide range of products, usually well stocked."

Cons:

• "I live in Maidstone Kent, and went to see my dad in queen merry hospital, I needed something to eat, from this Morrisons I used the toilets and I have never seen filfy toilets in my life."
• "Wooden spoons hidden behind boxes so no one can see stock."
• "Shelf’s lack items."
• "Some of the aisles a bit narrow though so you get trolley jams."
• "Very few tills open and have to wait an age!"
• "Promotions stacked at the end of the gondolas restrict access, overcrowded."
• "Parking spaces very tight. Access to carpark convoluted and not well planned."

Staff and Customer Service

Pros:

• "Staff were friendly and the layout was okay."
• "Really pleasant and friendly staff, Millie gave exceptional service and was very knowledgeable and helpful."
• "During this Covid-19, the staff and management have been amazing, well organised, friendly and professional."
• "Staff Steve who does the trolleys is fantastic and always chatty."
• "I feel I must write to you to commend your staff member Terina."
• "Visited with my child at around 7pm yesterday staff at the tills very friendly."
• "young lady on cafe is a real credit to the team."

Cons:

• "Rude staff on tills."
• "Visited the cafe for the first and last time with my father inlaw, the server never even acknowledged us."
• "Followed around by security for no reason at all."
• "Assistant seemed rather frustrated to help me."
• "Management needs to be hung out to dry."
• "Didn't find checkout staff helpful or able to take initiative."
• "Certain staff in the cafe department are really rude."

Product Range and Prices

Pros:

• "They have an excellent range of products at very reasonable prices."
• "I was however amazed at the variety and quantities of 'stuff' they had."
• "Prices are pretty good."
• "Huge selection! Much cheaper than surrounding shops and it is my preferred shop for our week shopping!"
• "Very good food shopping and eating & talking in cafe."
• "All the essentials are available with fresh veg, fresh fish, meat and bakery too."
• "Morrisons is a well-rounded supermarket that stands out for its diverse offerings."

Cons:

• "A promoted sweet packet of celebrations was £4 last week, promoted this week but found out it now cost £5!"
• "Bought 4 whole kippers this morning. Grilled them an hour ago. They did not taste fresh."
• "Food here is always decent but slightly pricey."
• "The vegetables were of poor quality - browning cauliflowers, dried up yellowing cabbages....and other 2nd quality veg."
• "Always poorly stocked. Dont know what's going on here with their ordering but if the shelves are empty of a product here i head up the road to tesco or somewhere and they reliably have it."
• "Steak pie was awful. Full of gristle, not much meat content, full of gravy and tasteless."
• "However I've often had issues with produce e.g. looking old, damaged (beyond use) or limp on the shelves."

Shopping Experience

Pros:

• "The experience was great."
• "Good staff to help you."
• "I was pleasantly surprised at how quickly I got checked out considering how crowded the store was."
• "We find all our food requirements here."
• "Free parking outside."
• "Inside is clean and everything's well laid out."
• "Sunday PM, very busy but first time I've visited this store. I was able to get everything I wanted and the fresh breadsticks were still warm."

Cons:

• "The shop looked dirty and cluttered."
• "Terrible. Work on site made whole shopping experience a nightmare."
• "This is a good-sized but slightly shabby Morrisons."
• "Good selections and prices. But queueing for 30minutes to pay for 5 items halfway back in the store, nearly left items."
• "Queues for check out are often very long."
• "Very unimpressed with the new refurbishment."
• "Parking was very difficult, moving around was hard and queuing in store was slow."