Address: 20 Rugby Rd, Hinckley, LE10 0QG, United Kingdom
Phone: +441455266300
Rating: 4.2
based on 175 reviews.
Customer Service
Pros:
"You have an enviable number of excellent staff who are helpful and seem to want to make shopping enjoyable."
"Very friendly staff at this Sainsbury's, no offense to Coventry but here the staff are so much more helpful."
"Staff are great, thank you to the one lady in the blue Christmas jumper with dark brown hair working on home and leisure today."
"The staff were very polite, helpful and accommodating."
"Staff are friendly and staff on customer service desk are very helpful."
"The staffs are always helpful and kind."
"There’s nothing bad about this shop (Sainsburys Hinckley) friendly staff these a staff member called Venesh there’s twice he’s helped me get something that I couldn’t find."
Cons:
"People queuing 8 deep at the tills, no staff rectifying the situation. Pushing the card payment self service too much."
"Majority of the staff seem incapable of being on their own and are always in groups of two or three."
"Appaling customer service. Some employees are very rude."
"No employees at the till after 8pm, and only 2 tills on in the afternoon, forcing people to use 'self service'."
"Manu of staff are young and just don't seem to care about customer service or their jobs."
"Rude cashier, told her I was overcharged then berated me that the bill was right."
"Long queue, young staff could be seen talking in the kitchen."
Store Layout & Cleanliness
Pros:
"This place is a confusing store and a strange setup. Nice and clean throughout though."
"Very large store with all the usual produce and a large clothing area. On the first floor but with escalators and lifts."
"The store was clean and well maintained with fresh produce and a good range of products."
"Big spacious store. Clean and with friendly helpful staff."
"Everything you would expect from a clean modern supermarket."
"A lovely, clean, relatively well laid out, spacious place to shop."
"I really love this Sainsbury's, because it's so big and lots of variety of food, clothes and everything else."
Cons:
"For the past 6 weeks, every time you go in everything has moved and you have no idea where to look to find what you want."
"However once you are at level 0 the situation is different, smashed walls, spit covering the elevator mirror...it's revolting."
"Horrendous strobing high frequency led lighting means a lot of people me included cant spend more than a few minutes in there without getting a massive headache and getting confused. Very expensive as well."
"Needs to think about the location of mobility scooter as moved to the far back of the store making disabled customers not only struggle to queue for the key but then to struggle to the other end of the store to get the scooter and same palavour at the end."
"Normally ok, but recently they have been doing a reshuffle that has been taking forever."
"Just keeps getting worse - in the mornings no tills are open self service only - fruit and veg is poor sometimes rotten."
"The supermarket is large with a huge selection of food, drink, clothing, magazines and media."
Parking & Accessibility
Pros:
"Convenient parking, it's free if you spend enough in store too!"
"Really love this car park, very spacious, light and airy."
"Big covered parking area (free for 2 hours) and a good range, plus cafe and associated stores (Argos etc)."
"Toilets available. Loads of parking available below store."
"Parking is free if you buy something."
"Car parking is excellent and free if shopping in Sainsbury's."
"Assured by a customer and by a member of staff that the parking restrictions didn't apply after 6pm so didn't need to scan the receipt before leaving."
Cons:
"Only downside is the parking situation you have to mess about getting a coupon."
"Good shop. But be aware of carpark we did a big shop normally takes us about 2hrs but because of Xmas took nearly 4."
"Very upset being charged £70.00 for parking because we had a meal and a beauty make over for my birthday brought some shopping at Sainsburys and were 5 hours didn't notice the signs saying that you could only park there for 4."
"I was charged £42 for parking even though i spent £30 in store."
"The parking arrangement at this store is absolutely diabolical. If you spend money at Sainsbury's, parking meant to be free, so i went in spent 50 squids and got a ticket instead."
"The car park voucher system is a pain in the backside."
"Trolley full of shopping no tills open... Then the delights of the car park... many many many many many people have been fined."
Additional Facilities
Pros:
"Also has a gym 💪."
"It is very handy having an Argos in the store."
"There is street level access to a range of new shops in the Crescent and a cashpoint at the exit here."
"Great supermarket friendly helpful staff also the home of Argos Hinckley Timsons and beauty lounge all offer a wide range of choice also has a coffee shop public toilets and lifts ample of parking for a small charge."
"Here is a key cutter, argos, hairsaloon and a few more shop as well."
"Has a cafe, toilets, clothes area, an Argos and a watch-man."
"Sainsbury’s Hinckley is a fantastic new store! Which has amazing facilities, staff and services!"
Cons:
"Like all super market's it's such a shame that they are not doing more about single use plastic."
"They also guard their condiments like you're in jail and they could be stolen."
"Disappointed with only one car parking payment machine, everyone crowded round the one machine."
"However, I can always feel the floor moving, makes me feel a little sick, and want to leave lol."
"Why can't we have paper bags in the veg and bread aisles, the generic breakfast cereals in totally recyclable packaging?"
"The service desk is usually unmanned because they don't employ enough staff."
"If you use that store be warned as my wife got a £70 parking fine and had no idea why despite shopping in Sainsburys!"