Address: Bonnyrigg Rd, Dalkeith, EH22 3FU, United Kingdom
Phone: +441316600333
Rating: 3.1
based on 215 reviews.
Order Accuracy
Pros:
"The server was pleasant and when we asked about sauce she said she would give us extra just in case."
"I was there last Saturday night & watched the staff being abused by approx 20 youngsters wasn't very nice for the staff... anyway.. I'll go back.. no issues from me at all... 😁"
Cons:
"3 out of 3 times my order has been wrong at this McDonalds."
"On opening big tasty had no bacon or bbq sauce, chips were freezing."
"We ordered 2 large and a medium meal and when we opened the meal and found that all the meals were medium meal."
"Every single time I order from here the order is incorrect! Absolute joke of a place!"
"Ordered using click and serve... They also forgot to give me the mighty muffin I ordered or the syrup for the porridge or pancakes."
"Got the order wrong three times in a row... don't think it's that hard to understand one cheese burger just bun cheese and ketchup for little one."
"I ordered a chicken selection, garlic bites, and a cheeseburger... my husband and I both fell ill."
"They literally never have milkshakes or mcflurrys available."
Food Quality
Pros:
"Nice new MacDonald's. Really clean and tidy. Food was good, table service too."
"Service was slow, food was cooked fresh so it was piping hot which was good."
"Stopped in for an early tea after visiting my dad in the hospital. The drive-thru was near empty, so was seen quickly. The food was hot and tasty."
Cons:
"This time there was no difference between the large drink or fries from the medium option! Absolutely rubbish."
"The chips were cold and non crispy. The soft drinks were large but was plain and not fizzy at all."
"Won't be back food was disgusting loop warm food, did complain got new fries but even the bigmac and wife's meal was loop warm."
"Food is usually badly prepared with the ability to place a single cheese slice in the centre of a burger."
"The past few times I've been it has taken over 10 minuets to get our food. (Often simple orders of 2 items like a drink and a burger)."
"All STONE cold! Do they have a flame grilling ice oven????"
Customer Service
Pros:
"I went in earlier today ordered a small meal and this kind young man named Will gave me an amazing service with a big smile."
"Very slow service. Self serve machines not giving out receipts and then you feeling lost already but the staff was helpful and hence an extra star for it."
"Stopped for a quick break on a long journey. Small order. Took 10 minutes to prepare. A happy meal, one burger, a coffee and 3 drinks."
Cons:
"Too many young staff mucking about instead of running the drive through efficiently!!!"
"Went to get breakfast before work, doors locked so customers can't get in despite being open and drive through won't accept motorbikes."
"Waited an eternity for my order. Fighting for space in the restaurant amongst delivery driver’s whilst we all wait on the drive thru being the priority."
"Shocking staff service with their own staff, one individual lying about an autistic staff member and getting him fired and having people lie about it also."
"This the third time we've used drive through and got home to discover a complete meal paid for and missing."
"One time we waited almost 25 minuets. There seems to be plenty of staff who always seem nice enough. But it seems like nobody is managing the situation."
Cleanliness and Ambiance
Pros:
"A very good McD indeed. Might be out-of-the-way, but it spacious, roomy and bright. And the kids absolutely loved the upstairs dining area!"
"It's McDonald's. I mean it's nice, clean and brand new but it's exactly what you'd expect from a franchise such as this. No complaints."
"One of the latest style two storey drive-thru houses, with kids area, tablets, digital ordering, outside seating, disability functionality, and ample seating."
Cons:
"Myself and partner do not eat at McDonald's often. However, the expectations are never really high. I must say, this was by far the worst experience we have had at McDonald's."
"I pride myself as a McDonalds connoisseur, and this is by far the worst McDonalds I have ever visited. Every time I have visited this location, it has been filthy."
"Visited mid evening after arrival at the airport, tired and hungry. To say the experience was appalling is an understatement."
"The Paper Forks and knifes also keep bending on the rubbery pancakes, which didn’t taste good. The also chairs weren’t put down after they washed the floor in the morning."
"Absolutely appalled at the staff in this McDonald’s, group of us drove 40+ miles for food. To be spoken about, one of us didn’t order food and they got asked to leave."
"Disappointment again. The entire order is missing again. Today we ordered a large order, when we got home we noticed there was no burger, no fries, no cola."