McDonald's Reviews Summary

Cleanliness

Pros:

• "This McDonalds is probably the best one in Edinburgh. It's very clean every time I go in."
• "It was very clean including the toilets, the staff were polite, helpful & immaculately dressed, it really was a pleasure to eat there."
• "The only McDonald's we will go to is South Queensferry... Place is always clean and tidy, staff are always friendly and courteous."
• "Lovely staff who actually clean the tables."
• "All the staff were very helpful, very clean and social distancing excellent."
• "Ones of the best McDonald's. Everything is clean and the service is superB."

Cons:

• "Place was kinda grotty looking considering it's been closed for ages for a refurbishment."
• "The only issue I had was that it wasn't very clean, there was a tray of dirty/leftover food at my table."
• "This is hands down the dirtiest place with the floor, tables and chairs always needing a good clean."
• "Never seems to be any soap or toilet tissue in there."
• "One of the locks in toilet cubicle in ladies was broken as was the soap dispenser!"

Service

Pros:

• "Great for a quick meal, food was as expected! Lovely member of staff, her name is Weronika and she was so awesome - made our day!"
• "Staff were as usual very friendly and helpful."
• "Despite being hammered on the drive through and only having what seemed like 2 staff, food was fairly fast, hot and honestly one of the Maccas I've had ever."
• "Always seems very busy. That said it still appears well run with quick service."
• "The front of house staff member went to the kitchen and came back within seconds with hot chips and a Big Mac. Top marks to that gentleman 👏 well done."
• "Food is always hot, service is usually prompt and you very seldom have to double back for that one random item they forgot to give you over the counter."
• "Staff was very helpful and understanding with my health problems."

Cons:

• "20 min wait for food.. 3 things were missing."
• "They employ kids here who cba working and often get orders wrong or often have missing items."
• "Did not get what my daughter ordered, it's disappointing that you can't take an order correctly and give what the customer asks for."
• "The food is always good, but they have NEVER got my order right once when I have used the drive-thru."
• "Ordered my food in drive through paid for it and then was told to park after being given the drinks, waited for the food then one of the attendants came over and bring the food so we left reaching home 15 mins later then I realised that my toddlers meal was not there."
• "The drive-thru queue is not well managed. The drive-thru was so busy that the traffic was jammed in the car park nobody could get out for ages."
• "Service was horrendous, the girls in front of me ordered an abominable amount of food - and instead of asking them to go to the waiting bays they held up the huge queue for 15 minutes all on their own just for one car/order."

Food Quality

Pros:

• "The food arrived reasonably quickly & it was so piping hot, Bacon & Egg McMuffin was cooked beautifully along with Hash Brown's & Bacon Roll which again was beautifully cooked."
• "Food has always been hot - no complaints."
• "Food was to the usual McDonald's standards, was freshly cooked and served hot."
• "Absolutely Beautiful Food, Food Was Made Fresh And Hot So It Was Really Enjoyable."

Cons:

• "Too many crying children. Tasteless chips. No salt sashes?"
• "Fries were horrible, not even hot and tasted like they had been there a while."
• "Food and drinks are a let down - Soggy fries with no salt, no ice in drinks, burgers are cold etc."
• "Food tastes slightly lukewarm at best as would be expected with it sitting out by the window for so long."
• "Had to return burger and chicken nuggets as they were stone cold."
• "The whole burger was raw luckily I didn’t actually swallow it."