CeX Reviews Summary

Customer Service

Pros:

• "Staff are super helpful and friendly and always have time to answer any queries."
• "First impression was great and guy was first class friendly and well mannered!"
• "Knowledgeable, helpful and friendly staff willing to go the extra to sort you out."
• "Staff are always friendly and helpful."
• "The girl serving was really friendly and calm despite being under pressure."
• "Very helpful and knowledgable, the girl who sold me the phone couldn't have been nicer, excellent service, would definitely recommend to family and friends."
• "Staff were courteous, friendly and knowledgeable."

Cons:

• "Staff where rude and unhelpful management was no better end up taking my business elsewhere."
• "Was about to buy an iPhone, but decided against it due to the terrible attitude of the staff."
• "Staff that come across as not interested in actually putting in any effort to find the item."
• "Rude female at the desk on Union Street."
• "Horrible attitude, arrogant and not a good look for the store."
• "Argumentative staff looking to accost people about not wearing masks then like a child refused to go and get the manager."
• "The staff have no manners and are very rude."

Product Selection and Quality

Pros:

• "Great selection of electronic goods ranging from next gen consoles to retro tech and games."
• "Everything a movie or game geek needs, by geeks for geeks."
• "A great place to go if you are looking for cheap DVDs, game's for ps3; ps4, Xbox 360, Xbox 1, and consoles."
• "It has a really wide choice of games, films and phones. Also got retro games for consoles such as the snes."
• "Cheap video games and computer parts as well as loads of dvd's and blu-rays."
• "Good range of DVDs, CDs and games and more."
• "Great choice of games at a good price."

Cons:

• "I bought a game and I cannot get past the first cutscene. They DO NOT test the hardware since I have been scammed by CeX in other occasions."
• "Think twice before you buy... They seem to have been selling faulty items that they do not test for."
• "They are selling second-hand games at a greater price than brand new games on Amazon."
• "The items in the store are all pre-owned so it can be very hit or miss."
• "Bought an xbox hard drive two different times and both were faulty."
• "Terrible experience, CEX tried to sell me a completely broken AirPods pro."
• "Bought a second-hand laptop from cex, few months later windows is corrupted/ it stops working and cex tells me they won't fix it."

Store Experience

Pros:

• "I aggressively visit this particular branch of CeX, and it's great."
• "The music in the shop is always great, the staff are helpful and nice."
• "Fast efficient and friendly service from the staff."
• "Amazing deals."
• "The best place for buying and selling gadgets, games and electrical goods."
• "Love CEX its my place to go as I’m a steelbook collector so I can get what I want if I miss out on pre-orders! Can't go wrong with a good deal and you get them here."
• "Great supplier of second-hand tech, including games/dvds/consoles etc."

Cons:

• "The location is a bit unfortunate, being on one of the most degradated streets in the city centre of Glasgow."
• "Staff has no heating so wrap up well!"
• "The non socially distanced drunk male that proceeded to chat to me throughout my time in the queue was a bad point."
• "It was like they didn't have enough stock to fill the space."
• "The lift has been out of use for the past year or so making the second floor out of reach for those with mobility problems."
• "Slowest shop in Glasgow."
• "A very bad dvd can cause serious damage and much more money to fix it or get a brand new player."

Pricing and Value

Pros:

• "Top drawer Internet prices but there's the odd bargain to be found."
• "I use this shop a lot also their website they have a good selection of mobile phones, laptops and preused games for x box and playstation, the prices are quite good too."
• "Brilliant selection of titles and great prices."
• "Prices unbeatable."
• "Second-hand software and movies as good as new for a fair price."
• "Everything comes with a 24-month warranty, and never been disappointed."
• "Plenty of cheap 50p dvd. Plenty of good quality stock in place."

Cons:

• "Used to be an amazing store when it first opened, but I've found I can buy brand new games for less than the cost of the 2nd hand ones they sell across their stores."
• "Bought a b grade phone in an emergency after mine smashed. That night I Googled the phone to find that it costs £59.99 new... CeX charged me 60 for it second hand!!!"
• "Why are cex overcharging second-hand goods whereas other stores brand new....seriously rethink your brand."
• "Sometimes prices are really not updated and even more expensive than retail prices."
• "Overpriced for many second hand items which are near to the full retail price."
• "The trade-in value for your items is often very low and you'll be better off trying eBay."
• "I went into union street store on black Friday to have a look a phone for my 10 years old son then we bought a Nokia Android phone I was not impressed by the price only 5 pound less on black Friday."