Address: 49-50 Camden Lock Pl, London, NW1 8AF, United Kingdom
Rating: 4.5
based on 268 reviews.
Staff and Service
Pros:
"The staff was really friendly and seemed to be having a good time!"
"Thanks to Julia who served us! Frank who made our delicious cup! Also Aryaa and zoora! Kind cheerful staff and service is amazing!"
"The staff are so funny and welcoming!"
"Anisa was so kind and patient, explaining everything to us."
"Really nice staff!"
"Fast and friendly service from Anisa and Dom made my visit even more memorable."
"Every team member is very friendly and passionate, also great management always ready to meet customer needs!!"
Cons:
"Really really miserable, unfriendly & unapproachable staff serving on the till."
"Even though we loved the ice cream and was amused by the way the make it, service at the cash till was poor, the cashiers attitude wasn’t welcoming!"
"The staff in the Soho store were also quite rude and unapologetic that the cake was not ready at the alloted time."
"Customer service was poor. I walked in to the Camden Market shop and waited at the till while around five workers were in the back and seemed to be looking at something on one of their phones."
"Door was open, woman behind the til didn’t even look up and barked 'we’re closed'."
"WORST CUSTOMER SERVICE! I would never visit this store again."
"The service is not great. The two members of staff in there lacked any kind of enthusiasm whatsoever."
Ice Cream Quality and Flavors
Pros:
"So I took their most popular ice cream flavor, not too sweet and so creamy."
"The ice cream itself is velvety and rich."
"ice cream tasted incredibly like apple pie!"
"They don’t have a variety of flavours, but the ones they have are really good."
"The smoothest ice cream! I had chocolate ice cream, caramel sauce and hazelnut topping - cost: £4.40 and well worth it."
"The ice cream is superb, super smooth and full of flavour."
"Simply the best ice cream I have had. Really creative designs, flavours and combinations."
Cons:
"Honestly, this wasn’t a standout ice cream to me!"
"I ordered the burnt butter caramel, the service was fast and polite, texture of the ice cream was amazing, but I didn't really like the flavour."
"The burnt butter caramel tasted metallic and chemical, I couldn't eat it."
"The ice cream itself wasn't very flavorsome and I was glad I got the pistachio & cardamon topping to give to more life."
"I had the burnt butter caramel and it was way too salty."
"The ice-cream is fine but super overpriced for what you get and there's really nothing that special about it."
"Flavour wise, there is definitely much better ice cream."
Price and Value
Pros:
"The process are on the expensive side but the product is so so good!"
"Good portion size and is great value for money."
"Service is fast and prices are fair."
"It's more than an interesting concept. The ice cream they prepare is actually really tasty and the portions are relatively inexpensive."
"The prices are actually very reasonable for the quality (I think £3.95 for an amazing ice cream with a topping / sauce)."
"Their small scoops are huge and the prices are 100% worth every bite."
"Prices are reasonable for what it is."
Cons:
"Visually very pretty, a bit overpriced for an ice cream though."
"A little on the pricey side but a fun experience nonetheless."
"It is pricey for a cup of ice cream but I kind of expected that from an Insta hotspot."
"Expensive, Cash Only in a cashless society, flavours don't live up to price tag."
"Pretty terrible overall and left with a bad taste in your mouth after paying £15 for 3 Icecreams."
"It cost around £6.50, I highly recommend Ps. Theres only a few seats available to sit here. Small space inside."
"This place use to be worth the money, but sadly no longer the case...who cares if its made with nitrogen, get the flavours right first."
Atmosphere and Experience
Pros:
"ICE CREAM HEAVEN 😇"
"A cool and quirky take on ice cream, the staff are friendly and whilst it's busy, you don't have to wait too long to be served."
"It was quite a show."
"Best place ever! As an ice cream addict I can say this is the BEST ice cream, hand made!"
"Very cool ice cream 'lab' with an inventive menu."
"A cute place for tasty instant ice cream that is made in a unique way using liquid nitrogen to freeze the handmade ice cream."
"Home to weird and wonderful concoctions it's a brilliant quirky little find - a personal favourite!"
Cons:
"Unfortunately it's a cash only place but there are free cash withdrawal machines near by and inside the stables."
"It's one of the few places in Camden Market that's cash only, so keep that in mind."
"Read the reviews and went there... ignoring the glaring fact that they don't accept cards."
"CASH ONLY THOUGH. They should make that sign bigger."
"The layout of the shop makes it difficult to see them making the ice cream with the liquid nitrogen, which should be part of the appeal."
"The experience is lacklustre and frankly only someone who doesn’t mind taking a hit on the chin should try their hot chocolate."
"Not your typical ice cream shop. Freshly made with liquid nitrogen."
Seating and Space
Pros:
"Service was quick despite it being busy and I was able to get a seat too."
"The staff are friendly and there are tables to sit and eat."
"Staff are great, and friendly - would be interested to go and try more if in the area!"
"Friendly service, there a a couple of tables inside."
"The people are always kind, friendly, and fun."
"The owners are very friendly and always willing to have a chat about their awesome business."
"One of the employees, Soufian, recommended me an ice cream and explained the ingredients. Very helpful worker and very delish ice cream!"
Cons:
"Only a few tables inside to sit at."
"Very small location with only 4 tables."
"The store is tiny with around 4 small tables for seating."
"It's also really small inside, so unless it's quite you have to eat it whilst you walk because there aren't many seats."
"Small space inside."
"There was a lack of seating."
"In my opinion it’s way overrated and very small with extremely limited seating area."