Chin Chin Dessert Club (Chin Chin Ice Cream) Reviews Summary

Staff Friendliness

Pros:

• "First and foremost, the staff members were really friendly."
• "The staff is also friendly and helpful."
• "The staff were really friendly and when we made a mistake with our order they resolved the issue with a smile."
• "The staff members were really friendly and treated us well."
• "Yummy desserts, even the waffle is so buttery and tastes so fresh. Service is outstanding."
• "Thank you again Julia and Aurore for the best hospitality and a good chat!"
• "The kind lady serving me had a contagiously positive attitude."
• "The staff, Aurore, Julia and Bea were super helpful and friendly!"

Cons:

• "Staff weren't overly friendly either and seemed rather impatient when I was choosing my order."
• "Felt very queasy after eating most of the dessert the table was dirty I ended up cleaning it myself."
• "Staff are always very rude unfortunately, only minor negative but the food is worth it."
• "Been a regular customer here for years but tonight the member of staff at the counter was so rude would never return."

Dessert Quality and Flavor

Pros:

• "Really delicious! I enjoyed the ice cream, which had a banana bread and butter flavour."
• "Absolutely brilliant hot chocolate! The hot choc is slightly more bitter so the sweet marshmallow complements it well."
• "Very different and interesting flavors! The strawberry flavor wasn’t that great, however, the other flavors were superb!"
• "By far the best ice cream I've ever had. From texture to taste, it was divine!"
• "Absolutely delicious sticky toffee pudding and brown butter caramel ice cream."
• "The strawberry flavor the most, and also the sticky toffee pudding is super nice!!!"
• "Ordered the signature hot chocolate. VERY sweet! It was definitely delicious."
• "We had a very good experience there. They have a nice variety of desserts."

Cons:

• "For the ice cream topping I went with the apple butter crumble but I didn't like it at all."
• "The toffee pudding itself was also very mediocre. Not sure if the ice cream overpowered the toffee pudding."
• "Taste is average, nothing special. Especially when there is a Nando’s round the corner."
• "The burnt caramel tasted so bitter, my partner got a cookie dough dessert but it was burnt."
• "The burnt caramel brownie sandwich and vanilla cookie dough for a bit more than £11. Ice creams were quite good but the cookies were really poor, lacked of taste and were overly sweet."
• "Horrible, the cookie was simply over cooked and burn, ice cream wasn’t smooth."
• "Overpriced and overhyped. Went there for ice cream and it was not good. Had the worst sesame flavoured ice cream in my entire life."
• "Unfortunately it did not live up to the expectations from the cool Instagram Photos."

Atmosphere and Location

Pros:

• "It's a fun way to cool down on a summer day. The little place is cozy and has modern vibes."
• "Such delicious flavours in a cozy and clean sitting space (so rare for Soho)!"
• "The Soho Chin Chin is in a great location with the shop having just the right amount of space to get in and out."
• "Absolutely delicious sticky toffee pudding and brown butter caramel ice cream. The store is in a good location and close to Soho square."

Cons:

• "Very casual place, everything is served in disposable crockery, there are nitrogen tanks in a section of the place where chairs and tables could go instead."
• "Only issue is the heat. During the heatwave it was hotter inside the store than outside, making it an uncomfortable eat-in experience."
• "The tiramisu sundae to be great, but perhaps just as importantly, the service was phenomenal. The little store was cramped and not very inviting."
• "Small branch with seating area. Had a sticky toffee pudding with ice cream and was very tasty and HOT! The americano was not very great."

Price and Value

Pros:

• "Second time I went there I got the Waffle Ice Cream and for the money it's almost too much to eat! Really really good."
• "We had a very good experience there. They have a nice variety of desserts, but we choose the traditional hot chocolate with marshmallow. It was fantastic, both the chocolate and the marshmallow. Good service and the price was good."

Cons:

• "This would all be fine if the prices reflected the low quality of the dessert shop but paying £6 for a small cookie dough and a scoop of ice cream is definitely not worth it."
• "It was warm for a chilly evening but I just wasn't happy with the quality it gave given the high price it was charged for - £6.5."
• "£5 for 1 scoop of ice cream is too much also."
• "While funky, and original. In my honest opinion the ice cream portion was tiny for £5.95."