Bilmonte Reviews Summary

Flavor Variety

Pros:

• "They all taste creamy and strong, easily recognizing the different tastes of each flavor."
• "What I like is the ice cream is contained inside tubs without a glass screen, which is cleaner and safer."
• "The flavors change whenever they have new ingredients."

Cons:

• "The cone is not the most flavorsome one."
• "Got the medium, double pistachio and salted chocolate. Chocolate was very rich so would pair it with something else."
• "Some of the individual ice creams are very tasty, but there is no other flavor to balance this."

Customer Service

Pros:

• "The staff were friendly and let us try a few flavors before deciding."
• "There was one woman working and she was so friendly and professional with each customer."
• "Staff: super friendly, big smiles, always ready to help, and patient when choosing flavors."

Cons:

• "When I asked about recommendations, the female staff seemed unenthusiastic."
• "We were served by Simona and she is a credit to the store. Such a bubbly lady, with contagious energy."
• "The staff has changed, and today a brunette Italian girl treated us very rudely."

Portion Size & Price

Pros:

• "Generous portion sizes, the small is enough for me."
• "Got the medium, double pistachio, and salted chocolate. It was a nice touch."
• "Very good value for what you get. Definitely will go back."

Cons:

• "I opted for a double pistachio flavor, and it was absolutely delightful! A word of advice: go for a small size unless you're exceptionally hungry."
• "Good gelato, but the Bilmonte was a little too sweet for my taste."
• "£4.50 for a single scoop is very steep."

Quality & Authenticity

Pros:

• "Indulged in truly authentic Italian Gelato at Bilmonte on Great Windmill."
• "The ice cream itself is great quality, real wholesome ingredients used, therefore extremely creamy and full of flavor."
• "One of THE BEST ice creams you’re gonna try in London! Very decadent and light."

Cons:

• "Excellent ice-cream but the quality is not the same as some months ago."
• "The ice cream was lovely and the staff were even nicer."
• "Ice cream is too creamy for my taste."

Ambiance & Location

Pros:

• "You can tell it's the real deal because all the gelato is carefully covered with lid containers."
• "Wowwww! I am not really an ice cream fan but I love this place."
• "The welcoming atmosphere of their shop makes it the perfect place to indulge in a sweet escape."

Cons:

• "There were queues out of the door at gone 10pm."
• "We were lucky there was no queue! And we got the double pistachio and bilmonte."
• "The place is small so do not expect to sit."