E16 Health - Pontoon Dock Reviews Summary

Appointment System:

Pros:

• Had my first experience with E16 Health (Pontoon Dock) today and the turnaround was really quick.
• Big thanks to Forid for calling me back and help me to book my appointment so quickly.
• I had the best experience for the first time over the phone.
• Despite being #26 in the queue at 8am on the phone, I eventually got through and got an appointment at 10am.
• The receptionist that booked my appointment was very good.
• I called late morning and got an appointment for a doctor to call me that same afternoon.
• After my call, followed a text message to confirm the time the doctor would call.

Cons:

• Service here is absolutely shocking since the opening of the new location in Pontoon Dock.
• Impossible to get an appointment with this office.
• Have spent months chasing a simple letter/report.
• An absolute joke. You'd think there is not a single GP working at this practice.
• The alleged "triage" service does not triage your issues.
• No appointment on app for last 3 months.
• Horrible service. Impossible to book an appointment with the gp.
• This GP is a joke! I'm awake since 6am trying to book an appointment through the app.
• Unable to book an appointment with the GP.
• Absolutely impossible to get an appointment.
• This GP is horrible. Hard to get an appointment despite calling at 8am.
• The worst gp Cannot get appointment when children are ill.
• It’s hard to get an appointment if you don’t call at 8am.
• For three weeks I have called at 8 am to speak to a doctor. Nothing.

Reception Staff:

Pros:

• The girls on reception are always friendly and helpful (I spoke to Shaznia today).
• Shazna was very helpful in getting my son an appointment for the same evening.
• A Courteous, Respectful, Kind lady attended to me on the phone by name Evelyn Richardson.
• Samuel, at the front desk, is extremely helpful and professional.
• I called today and although the call queue was long the receptionist was polite and helpful.

Cons:

• Receptionists which worked today(8.06.2023) were rude.
• The receptionists are so robotic and a smile and greeting is beyond them.
• Receptionists do not care for your health in the slightest.
• The worst surgery in this country. The receptionists are so robotic and do not understand anything.
• Jade is the worst ever receptionist to have spoken with.
• The waiting times on the telephone are atrocious.
• You get approached by receptionists who are very rude and impolite.

Staff Professionalism:

Pros:

• Samuel was of great help to me, was super kind and was relentless in assisting me.
• Dr. Barbara Osamwonyi was incredibly kind to talk me through solutions.
• Saima Begum went above and beyond.
• The lady at the reception, Jayde was very helpful.
• Dr. Barbara was great. She answered all of my questions and made me feel very accommodated.

Cons:

• Nurse Florence Arewa needs to reflect on her manners.
• This practice is really badly managed, and the team has no compassion and empathy.
• The NHS has lots of issues; lack of personal etc.
• They ruined my day, made me pay money for a taxi.
• Clinicians are just rushing to get things done.

Facility:

Pros:

• First of all, this place is huge and very clean.
• It's good to have a GP on hand. Beautifully done interior.

Cons:

• Not the easiest to find via Google Maps - it's next to Johns and Co management, as in the picture.

Overall Service:

Pros:

• So thankful to have them as part of the community.
• All in all, a great service.

Cons:

• Absolutely atrocious service.
• Very poor customer service.
• PLEASE STAY AWAY FROM THIS SURGERY!
• I strongly advise against registering to E16.