haart Estate And Lettings Agents Bristol Reviews Summary

Agent Responsiveness

Pros:

• "Ida is responsive, professional, friendly and efficient, and I highly recommend her."
• "Ida Always returns calls and emails in a timely fashion."
• "Nicola provided us with the calm reassuring help we needed."
• "His remarkable speed in discovering the perfect home and his impeccable communication left a lasting impression on us."
• "Nicola and Thomas both relayed information quickly and efficiently and I was vetted to a high standard."
• "Ida Matczak... gets things done for us and most importantly communication is direct, she is always there."
• "Nicola... She was always available, professional and kind!"

Cons:

• "Lack of communication and transparency. Absolutely awful and unprofessional service."
• "Very poor experience with this agent. Was interested in letting a house, had absolutely no communication and had to ring every day to try and find out what was going on."
• "The online portal system is a nightmare, they repeatedly got email addresses wrong."
• "They have been extremely slow and unresponsive, took 4 months to send the management pack through."
• "After weeks of no update from seller (understandable), agent became more distant & wouldn't return our calls."
• "Called to view a property as soon as the advertisement was posted for it, and been told we will call you back to arrange a viewing, I called everyday to make sure I don’t miss out and still received the same response, eventually the property went let agreed and they didn’t even call me for a viewing."
• "I made a formal complaint about the lack of communication and the response was late and incomplete despite my reminder."

Professionalism and Support

Pros:

• "Nicola showed great understanding and was patient with us throughout our encounter with her."
• "Throughout the whole process Nicola has been helpful, caring and very professional."
• "Very happy with the service from Nicola and the team at haart and would highly recommend to anyone !!"
• "Eva-Jayne Lacey has been absolutely brilliant from start to finish."
• "A huge thank you to Thomas as well who went out of his way to ensure comfort, professionalism, and kindness."
• "Shannon stands out as an exceptional letting agent due to her professionalism, dedication, and meticulous attention to detail."
• "Working with Nicola was an absolutely fantastic experience - a true example of going above and beyond to ensure perfect customer satisfaction with a personal touch!"

Cons:

• "Experienced terrible service through Haart."
• "Absolutely not worth it, worse agency in Bristol so far."
• "The absolute worst human beings I have ever had the displeasure of working with."
• "Following the utter incompetence haart lettings had the balls to suggest that the communication on my end was the problem."
• "Being essentially homeless in this period."
• "Utterly useless. Avoid at all costs!"
• "Avoid them like the plague."

Customer Service Experience

Pros:

• "Melisa Drury we felt comfortable and taken care of."
• "Very happy with everything 😊"
• "Michael Hughes... always been beyond helpful for us."
• "Nicola Lewis was our main contact and she has been absolutely brilliant from day one."
• "They’re all so kind and thoughtful, a real human to human experience encased in years of experience and professionalism."
• "Thank you all for making this a stress free (and actually enjoyable!) experience."
• "I am beyond thrilled with Thomas's exceptional service! He went above and beyond to help me find my dream property."

Cons:

• "End of contract has been rounded off by a failure to return all the keys which wasn’t noticed by the property management team despite paying extra for inventory at the start and check out at the end."
• "The people in the branch have always been friendly and approachable but the whole system is very difficult to navigate and is certainly not set up to be tenant friendly."
• "Your customer service personnel Ellie called me to argue with me about a viewing she didn't turn up to."
• "It’s now nearly 4 months and still no repayment of deposit."
• "We were unable to raise an official dispute for over two weeks as they didn't tell us how to, once again we called and emailed repeatedly all to no avail."
• "Our only minor issue was that the member of staff who was present at both of our house viewings was not the member of the team who had been briefed on the property."
• "Haart lettings consistently failed to communicate and meet deadlines meaning that the move in date has been pushed back by nearly a month."

Efficiency and Effectiveness

Pros:

• "I would highly recommend... Tom specifically has been great."
• "Brilliant service cant recommend highly enough!"
• "I would definitely recommend Haart and its friendly team in Fishponds."
• "The communication has been brilliant."
• "They were very professional and dealt with my house sale very quickly."
• "I'd highly recommend the fishponds Haart team."
• "We were impressed with the professional and friendly service provided and would recommend the team."

Cons:

• "I was disappointed no one showed up on Saturday to view the property with us and no explanation has been given about this."
• "The communication was scarce throughout the process, having no direct line with the developers, I had to chase the estate agent for weeks to get incomplete answers and updates long after the deadlines were overdue."
• "Called Haart to withdraw & inform partner had become pregnant so needed to move urgently. 3 days later agent called back pregnant partner and upset her."
• "It's been 3 months since we moved out of our property, which was rented through Haart, and we still have no idea when we will be getting our deposit back."
• "We weren't given the correct keys or any details for the landlord and again received rude communication when trying to chase up on this."
• "I made a formal complaint about the lack of communication and the response was late and incomplete despite my reminder."
• "It initially took a month for our property manager (Melissa) to tell us anything about our deposit, despite multiple emails sent and calls made, all of which were ignored."