Andrews Clifton Reviews Summary

Customer Service

Pros:

• "Stuart and the team at Andrews have provided excellent customer service and communication whilst letting out our property."
• "Hannah was very helpful and kind when Diego was not available."
• "It was refreshing to deal with an agent and agency which communicated well and regularly."
• "The team at Andrews in Clifton have been exceptional!"
• "Throughout the process of selling my home, the staff at Andrews were reliable and efficient, with great customer service skills and property knowledge."
• "Andrews Estate Agents were a pleasure to work with!"
• "Ilianna Kendros of the Clifton Branch... Her professionalism, attention to detail, and response to the needs of both Vendors and Purchasers alike, is very impressive."

Cons:

• "This letting agency is appallingly unprofessional."
• "I've been looking for a flat in Bristol for two weeks now, and they're without a doubt the worst agency in town due to their complete lack of anything resembling customer service."
• "To top it off they lied to our landlord to cover themselves up."
• "I honestly don't know what's happened to Andrews in Clifton, this used to be a great letting agency, but we've just tried to do our annual let through them and the new management team are just awful."
• "Absolutely awful branch of Andrews, the staff were previously—and continue to be—absolutely appalling at the basic aspects of their jobs."
• "I can't think of a more incompetent company to deal with."
• "Avoid at all costs. Just the most useless group of people on earth."

Property Management

Pros:

• "They manage the tenancy well, requiring very little involvement from my side."
• "They were very clear about requests from the tenant before they moved in and gave me enough time to sort them out."
• "I would wholeheartedly recommend finding a property with Andrews as you won’t be disappointed with the service."
• "Always impressed with the Andrews property Management team... They certainly take the stress out of being a landlord."
• "When repairs and replacements are necessary, Andrews arranges them professionally and efficiently."
• "Andrews Lettings at Clifton have given us a good service over the last 15 years."
• "We have been a customer with Andrews for over 1.5yrs. We have always enjoyed stellar service from the Andrews employees especially the Maintenance team is very friendly and stress-free."

Cons:

• "Very poor checking in service with a lack of knowledge of the basic information about the flat i.e. codes for gates, where bins are located, no idea where parking space was etc."
• "We have been renting Through the Clifton branch. Everything was perfectly smooth on move-in, until we requested an urgent repair be fixed. Almost 2 months later we are still waiting for Andrews to arrange for this repair."
• "The apartment had a long history of leakage problems and early this year it got flooded twice."
• "They’ve left us in winter in the coldest month without boiler/heating for two weeks."
• "BCC have now sent us a court summons for a back payment we don’t owe, because Andrews can’t make a basic PDF."
• "They “ forgot “ our move in date and did not have the property walk through prior to our move in."
• "Upon moving in our heat did not work in our flat AT ALL in the middle of WINTER."

Communication

Pros:

• "Such a lovely human being! Spent lots of time chatting with us and made the whole experience super personal."
• "James Berry, he was extremely prompt getting back to me and very helpful throughout the whole organization process."
• "I had the pleasure of meeting James from Andrews lettings Clifton who showed me the house for rent, and I couldn't have been more impressed."
• "Wonderful experience working with Shannon! She was very friendly and professional, and found lovely properties for us to view that aligned perfectly with our needs."
• "They have kept us in the loop with possible houses, quickly arranged viewings, very friendly and professional."
• "They responded to all my emails and enquiries quickly and made the process really smooth, and the viewing was great."
• "There was great communication throughout and Hollie was very professional and was always available to answer any questions I had."

Cons:

• "The only 'issue' I had with the branch was getting hold of them over the phone."
• "This created an inconsistent and at times bad service."
• "The customer service and communication is terrible! They promise call backs when they are busy that never come."
• "Communication was poor throughout, no responses to my partners emails and minimal to my own."
• "We have spent countless hours on hold to Andrews, not just hold that eventually gets answered, hold where it hangs up as it has been so long."
• "Every time after that when I contacted them asking them to respond I was ignored."
• "They never got back to us, we always had to follow up with them and they would give us attitude on the phone."