McDonald's Reviews Summary

Service

Pros:

• "Friendly Staff at drive-through working extremely hard to deal with a mighty queue."
• "I got a huge order for a film crew and they were extremely helpful even helping me to the car with it."
• "Du da da dad dahhhhh.......I'm loving it..... clean today and staff went out their way to help us xx excellent service."
• "The guy who served us was brilliant especially because of covid."
• "Lady cleaning tables etc works very hard and is friendly and helpful."
• "High entertainment value to go with nice servers and good food."
• "Young staff although inexperienced are very helpful and eager to please customers."

Cons:

• "Recently refurbished but still too small .... Not enough tables and new ordering system has meant longer queues."
• "Visited your drive thru today ..I'm unhappy with the service I recieved."
• "Dreadful slow service. The place was quiet, but it took ages."
• "They got my order wrong after waiting in a large que I had to then wait again asked to make sure the food was hot when I got it the chips were stale cold felt like reheats old chips they had scraped off the ground days old absolutely rank avoid avoid avoid."
• "Ordered on app. Clearly stated what i wanted, yet received the wrong items."
• "Had to wait over 2 hours for my food to be delivered."
• "Absolutely rubbish!! never again, never called to tell me they were outside which they were instructed to do due to issues with the secure entry..."

Food Quality

Pros:

• "Used this one when staying at the Premier Inn opposite for their breakfast McMuffin meal which as expected was very good."
• "I love this place its the best takeaway, I could have this every single day and the meals are just right not too much and not too less the food is absolutely amazing!"
• "The customer service was seriously desired for to say the least got the food piping hot (just finished cooking) that was excellent..."
• "Had the best time at McDonald's with my son, both really enjoyed our meal."
• "When we arrived the queue moved relatively reasonably paced..."
• "Clean and tidy, friendly staff, no complaints."
• "It's years since I have been in MacDonalds. Took the grandkids. Large Electronic touch menu easy to use. Served quick. Well cooked."

Cons:

• "Had my grand children down at Greenock for meals chips were not cooked properly burger cold drink flat no ice."
• "Just been there and what I got was cold. Phoned straight away to complain but no one answered the phone."
• "You expect the food to arrive quick and for it to be warm however the food took ages and was cold."
• "Absolutely awful!! Purchased 3 meals which were disgusting."
• "Burgers not as they looked on advertising, tho staff were definitely from greenock, as they were abrupt and angry."
• "Seems to be every McDonald's nowadays serves you barely warm burgers."
• "Disgusting. Ordered a mc crispy menu and when it arrived it was freezing cold."

Facilities & Cleanliness

Pros:

• "Climbing frame/ children's facilities at front of building."
• "Lady cleaning tables etc works very hard and is friendly and helpful."
• "Restaurant was clean, toilets were a let down, considering the amount of traffic they must see."
• "Like the new ordering system and it felt like you didn't have to wait very long."
• "Mcdonald's is McDonald's there isn't much you can say about it other than it is consistent wherever you go, if it is well managed."
• "OK it's a McDonald's. I am not sure if they are all like this now but it is totally up to date, spotlessly clean with really lovely staff."
• "For once our mcdonalds experience was pleasant!! Never really in greenock, but the drive thru was pretty quick. Polite staff, correct order, food nice and hot."

Cons:

• "Standing at the till I noticed a lot of mess under the kitchen counters just lying there, really dirty looking."
• "Going slowly downwards...high chairs don't have a table or bar so young infant can fall out if they lean forward."
• "The new layout is terrible. It should have a cash customer service and card customer service."
• "We had to wait nearly 10 minutes for food and they forgot our request for extra ketchup."
• "Kids area outside was out of order/broken."
• "Usually clean but sometimes tables are dirty and you have to ask to have it cleaned."
• "It was very busy, but service was still quite prompt. There is a play area with outdoor seating, which the kids enjoyed until the food arrived. The fries were cold."

Order Accuracy

Pros:

• "Got our order wrong to start but did correct it."
• "Busy, but quick I was there with three grandsons, used one of the computerised stands to order, food was delivered quickly, and exactly as ordered, we will use again."
• "Nice enough staff, always eager to serve and help."
• "Speedy service at order point. The server was so pleasant and friendly from the USA."

Cons:

• "From a Manager POV, waste of labour over scheduled staff."
• "Once again let down by management. I visit this branch at least 3 times a week and spend a lot of money there only because my grandkids like to go otherwise I would drive past."
• "The quality burger is long gone from McD's, so it's just another fast food joint, on 'get rich quick mode'."
• "Placed order for delivery thru’ McDonald’s app. The large latte I ordered was not with order when delivered."
• "The workers forgot the fries and mozzarella sticks in my meal."
• "Had to ask twice for my order."
• "Can never get an order right, asked for a tasty with only sauce and onion and got it with cheese and onions."