Don Pollo Peri Peri Ltd Reviews Summary

Food Quality

Pros:

• "Food was brilliant and excellent value for money."
• "Ordered from Don Pollo and the food was excellent. Great flavour with all the dishes."
• "food was brilliant I absolutely loved burger wrap can't remember its names but it is up there with one of my favourite meals."
• "Food was amazing! Chicken was so tender and full of flavour!"
• "Food is really good and portions are huge, quite a great value for money."
• "The food is absolutely fantastic, it's very well prepared and the presentation of the food is second to none."
• "I got the half chicken in hot Peri Peri sauce. It was very nice! The chicken was cooked perfectly."
• "Food was fresh, tasty and would definitely order again."

Cons:

• "Have been coming here regularly for years, however the consistency of food has been disappointing in recent times."
• "Was enjoying my food until I found a hair in it."
• "I had a bunch of wings in mango lime sauce. the flavour was very artificial."
• "Curry fries with no curry and firecracker fries with no peppers."
• "Tonight my husbands half chicken was fine, but my 5 wings were inedible, they actually tasted like they'd been cooked at least twice."
• "My chicken burger was not good and the bottom of the bun was soggy and dissolving from the wet lettuce and sauce on the bottom of the bun."
• "Ordered chicken strips and were dry and non edible had to give them back."
• "I was disappointed with my chicken thighs and could only eat a few bites of one as it was extremely hot and spicy despite being plain."

Customer Service

Pros:

• "staff are polite and helpful."
• "good value for money staff were lovely, great atmosphere very busy but not rushed and plenty of seating."
• "Staff friendly and polite, service on point."
• "Exceptional price for the amount of food you get (also with sides) Best chicken I’ve ever had and definitely will be a regular."
• "Service was quick and friendly."
• "Despite being busy, they never scrimpt out on quantity of food."
• "Staff were so friendly, nothing was too much effort for them."
• "Services from staff was excellent."

Cons:

• "Poor quality chicken, no value for money and terrible (absent) customer service."
• "Shocking customer service and food."
• "Staff could do with better training on how to deal with customers."
• "The only way to sum it up is Innovative Quality."
• "Awful customer service. Not welcoming staff and management."
• "Very disappointed with my visit yesterday. It was my second time at your venue."
• "Good good but very bad customer service really."
• "The service was very slow and wasn't even busy a 30 min wait for main course is just not on asked to pay up front when food is not even on the table at that point had chicken strip platter when it did arrive their was plenty of it I think they must have went out and got the chicken plucked it cooked it took so long to arrive then ordered a sweet simple bit of cake and ice cream 35 mins to arrive at the table not on wont be back been as well going to kfc."

Ordering Process & Delivery

Pros:

• "Mobile app ordering could be improved a bit since the table we were sitting at didn't have a number on it and we had to ask the staff what ours was."
• "Restaurant is clean and fresh decor but both times we’ve visited we have had difficulty ordering as the restaurant only allows ordering by app even for dine in customers."
• "The way you order your food to your table through the website could be better."
• "Order arrives beautifully packaged with proper insulated thermal bag which makes it still hot on arrival."

Cons:

• "Fantastic food let down by slow service and an order process made complicated for complicated sake."
• "Shocking service, arrived cold, delivery times are shocking."
• "We've waited a long time for a takeaway like this to open!!"
• "Don’t order home delivery! I posted a one-star review a couple of years ago because at least 3 times deliveries were wrong and usually later than said (more than an hour at times)."
• "The surroundings were nice and bright and clean. One hygiene concern I had was that the drinking straws were unwrapped and lying in a tray for everyone to help themselves - who knows who's dirty hands have been in there."
• "This is possible worst experience of dine in we have had,(wish we would have seen the reviews first would have not gone) from the minute we went in sit down can only order through the app Which was a pain from the start, customer service is quite rude, eventually sorted the order then 45 minutes later the food arrives we and one other customer there p dirty Philly fries ,steak was raw the rest was taste less,wing platter well the wings were like cooked in the morning and left out, just warmed up again and poured sauce on top inside dried up,had only ate 1wing as for the salad my 2 year old could be produce a better product,walked out without eating most of the meal,would definitely not advise to waste your time !!! After posting this waiting for reply,for denials and rubbishing customer's not one review they except responsibility....."
• "Got delivery eventually estimated 60 mins 1hr 40 later , no sauce with any of food the main reason you buy piri piri is the sauce , called establishment was told would be called back within 10mins , no call back 30 mins later called again to be told aw well we forgot so eh that's eh okay yeah , really really, wasted food dry no sauce unedible will definitely not order again place is a joke customer service non existent food was pretty much raw chicken not cooked through food went in the bin just get nandos I had too ."