Address: Carmondean Centre, Deans, Livingston EH54 8PT, United Kingdom
Phone: +441506430838
Rating: 4.5
based on 166 reviews.
Customer Service
Pros:
"Staff were friendly and helpful and just seemed like good people."
"Very courteous, efficient service. I wouldn't hesitate in using Kwik Fit again and will recommend you at any opportunity."
"The service and friendliness of staff had been excellent, especially Paul and Stuart."
"Fantastic customer service, prompt and professional."
"Great customer service."
"All team members are very helpful & efficient."
"Excellent customer service 5*****"
Cons:
"Really disappointing service, will not be back."
"Had an appointment for a break check. Went in and was told that the specialist was off."
"I couldn't have felt more unwelcome from the moment I stepped into reception."
"Supposed to have a walk in service. I went there with a punctured tyre and was told there were no walk in appointments available and I would have to wait at least an hour before they could start on my car."
"Avoid these muppets at all costs. I went there to replace the battery, they kept my car for two days and couldn't find what they did wrong, they just left me with a broken car and even no apologized or offered some sort of help."
"Came here to see if I could get a puncture repaired and I won't be back again."
"Shame and unprofessional company."
Efficiency and Timeliness
Pros:
"After ordering the tyres in they were fitted and we had the tracking done for a very good price."
"I visited at 8.30am and Fraser booked me in for their first available appointment at 9.30am. I returned at 9.40 and drove away at 10.00am following the full repair of my cars slow puncture."
"Booked in and paid online in advance. 2 tyres changed and wheel alignment checked - all done in 30 minutes on a Saturday morning."
"I was in and out in about 30minutes, Excellent service, Well done Kwik Fit."
"He had it fixed and ready for me within 2hrs."
"The service was quick actually quicker than it was promised. I left after 25 minutes with my new tyres on."
"Had an appointment for 9:30 on a Saturday. They still got the job done professionally and timeously."
Cons:
"Thursday: I was told that the tyre change will take 30-35 minutes. It lasted 80 minutes."
"On day of the MOT got a phone call asking to change the appointment time to a slightly later time as running late. Agreed to this but still waited 30 minutes after arriving before car was looked at."
"The downside is there's always a considerable waiting time as its usually very busy."
"Rubbish organisation whoever is the manager they should focus on customers and to focus on time framing to be given for them instead to waste the customers time."
"Had a booking for 0830 to be told by Dave who had a rough night and brought an attitude to work with him and had to wait for about 45 minutes and what was wrong with the van it ended up being an hour and a half not amused."
"Was 10 minutes late and they said they couldn't fit me in, I could see all the staff walking around with nothing to do."
"Arrived at 11am and finally got out at 12:20 having had 2 tyres replaced."
Quality of Work
Pros:
"The Kwik Fit in Livingston is just great. My whole family has been going to Stuart for years now and he’s always went over and beyond when it comes to anything!"
"Great service as always from Kwikfit Livingston"
"Great place to get work done. Trust the staff here to be honest and help wherever they can."
"Absolutely fantastic service and communication from start to finish. You couldn’t ask for more."
"Always professional and will do what they can to save me money too!"
"Been here a few times for MOTs or with flat tyres. The staff are always helpful and try to fit you in even if they are really busy."
"Definitely will be using their services again and wouldn't go anywhere else now. Highly recommend!"
Cons:
"Had a nail in my tyre. middle of tread told me it was unrepairable. then tried to sell me 1 tyre for 280 pounds 😂."
"Coffee machine needed refilled and no sign of password for free Wi-Fi."
"Had oil and filter change done, filter was not replaced old one was still in place(noticeable mark on old one) fitter admitted he put old one back on by mistake mistake, if I never checked I would never had known."
"Quick tyre replacement, sadly that was the only positive, a little expensive, tyre sealant was left splattered on the tyre and wheel, which also ended up on paintwork, on reflection, a pretty poor job."
"Corrupt, disgrace, dishonesty is the best describe my last visit to this Kiwi-Fit... But they made two big holes more than 2 inches away and told me that they cannot be repaired and I have to buy a new tire."
"Wouldn't know the service as we had to fix work they had mucked up on a customers car in their carpark as their mechanic had broke a locking nut by using the wrong equipment to attempt to take off the wheel."
"Took our car in to get 4 tyres replaced. When we picked the car back up the interior is absolutely covered in black greasy hand marks, on the fabric and on leather seats."
Value for Money
Pros:
"Great service, and good prices."
"Booked in and paid online in advance. Very efficient and cheaper than anywhere else I found."
"Always professional and will do what they can to save me money too!"
"I replaced one tyre last year for £60."
"Great customer service as always from Stuart and his team phoned up and fitted me in within the hr wheels changed over on my A3 and new winter tyres fitted to my car great price also thanks again Stuart A+++"
"Excellent service with best rates."
"Tyre was flat this morning, thought I could see a nail in it so I took it into kwik fit to have it removed and repaired... The guys re-applied the sealant for free and re-inflated the tyre."
Cons:
"Had a nail in my tyre. middle of tread told me it was unrepairable. then tried to sell me 1 tyre for 280 pounds 😂."
"Paul seemed super friendly and a nice guy but told me they provided services for my vehicle that they actually couldn't perform then charged me full price."
"Went for wheels alignment and felt that the price of £64.95 was too high for the work done (5 minutes job)."
"Expense and undertook extra work without any notification, meaning more cost."
"When the first time I was there, they have quoted 20% more than the market price."
"Remember to take your credit card as often they try to get you to spend more than you really need to."
"Corrupt, disgrace, dishonesty is the best describe my last visit to this Kiwi-Fit... But they made two big holes more than 2 inches away and told me that they cannot be repaired and I have to buy a new tire."