The Malt Shovel Reviews Summary

Service

Pros:

• "The young waiter made sure all was fine at our table throughout our time there."
• "The staff can not do enough for you and are very attentive even though its busy."
• "Excellent service, drinks and beautiful decor."
• "The staff were really great, funny and great sense of humor, really made us feel welcome here."
• "Staff amazing, nothing was too much trouble."
• "Staff were very friendly & extremely accommodating."
• "Service by Josh attentive and friendly."

Cons:

• "Your staff did not have a smile on their faces."
• "Bar run by young girls who ignored me for the first few minutes."
• "Did have problem getting the wrong food delivered to me and no apology was made."
• "Awful service."
• "Service and staff could be a lot better."
• "Service is not as good as it use to be, it's far too slow."
• "Service was terrible... No smiles and a couldn’t be bothered attitude."

Atmosphere & Location

Pros:

• "Lovely atmosphere great for a chin wag with your family and friends."
• "Nice pub on the canals."
• "Cozy."
• "It’s a nice pub for a drink and canal view."
• "Vibe was cosy village pub and pretty full."
• "The atmosphere and location are exceptional, easy to spend several hours here, drink in hand watching the canal boats go by."
• "Outdoor seating with a view of the canal is quite pretty in the summer."

Cons:

• "The place itself felt shabby."
• "Lots of poor maintenance housekeeping, with lights hanging out of the ceiling and toilets in desperate need of some TLC."
• "Don't recommend them and definitely not accessible access. Had to use stairs."
• "Big disappointment, from food quality, dirty plates to bad customer service."
• "The garden was looking sad and unkempt."
• "The outside spaces are looking a bit tired."
• "The whole place seems to be in need of a bit of TLC & a good clean up."

Food Quality

Pros:

• "The meat was cooked to perfection and perfect vegetables and a perfect amount of gravy served separately."
• "Both dishes were amazing."
• "Food was good - we had vegetarian burger which was reasonable and tasty."
• "Hubby had prawn cocktail and it's great."
• "Fantastic sweet potato fries."
• "The food was delicious, hot and original."
• "Food was tasty, plentiful, very well presented and reasonably priced."

Cons:

• "The hand made fish cakes and poached egg were way over done."
• "The cod in the fish and chips was blant and tasteless."
• "Sunday roast turkey was equally blant."
• "The only thing we weren’t pleased with was the pork belly Sunday roast."
• "The pastry on top was nice but the meat was full of fatty bits."
• "The rib eye steak was very hard and tasteless, the shrimps were definitely not fresh probably frozen from the supermarket."
• "The casserole with mashed potatoes was salty and had a very bad taste."

Value for Money

Pros:

• "Very good value for money."
• "Really good food and reasonable prices."
• "The food was also great and plentiful."
• "Fixed price lunch and dinner menus are good value."
• "The food was absolutely amazing."
• "Food is as good as always."
• "The food was brilliant and catered for gluten free without any hassle."

Cons:

• "The portion sizes were a bit small."
• "Spoilt by slow service, extremely overpriced menu."
• "Extremely overpriced menu, certainly not value for money."
• "Prices gone up but food quality has gone down."
• "£10.95 for a burned steak panini that’s meant to be served hot."
• "£50 for a few “hot” sandwiches & 3 drinks, won’t visit again."
• "The worst £52.00 I have EVER spent. NEVER AGAIN"

Staff & Customer Service

Pros:

• "Friendly staff."
• "Family friendly."
• "Staff go above and beyond to keep a happy atmosphere."
• "Staff were very friendly and helpful."
• "The staff are super helpful, friendly, courteous and attentive."
• "Staff are super friendly."
• "Really friendly staff."

Cons:

• "Staff do well considering they are all very young!"
• "Your staff did not have a smile on their faces."
• "I was served by a waitress in her 40s, which made fun of my food allergy."
• "Bartender was moody and a bit rude."
• "Service was quite mixed, the waitress who served my garlic and cheese mushrooms dropped it on the table and stormed off for literally no reason at all."
• "Staff rude and not kind at all."
• "Being told to leave in 5 minutes because of another booking while my kids are still eating dessert is simply unacceptable."