Kwik Fit - Edinburgh - McDonald Road Reviews Summary

Customer Service

Pros:

• "Fantastic 5 star customer service, provided by Andrew and Douglas."
• "Mechanics are friendly, attentive and extremely knowledgeable."
• "The staff were quick and efficient but still made time to be helpful and kind."
• "Very impressed with how quickly i get seen and how reasonable the pricing seems."
• "Definitely one of the best garage experiences I've had for a long time, Jordan and the rest of the guys were more than helpful nothing was a problem for these lads."
• "Although extremely busy the staff were very friendly and helpful, Jordan couldn’t have done more than he did to get me back on the move again as quickly as possible."
• "The staff are all friendly, knowledgeable, and professional."

Cons:

• "A professional mechanic should now how to fix and direct customers on how to get the car sorted...completely disappointed!"
• "Absolutely disappointed and sad about the treatment received... Poor customer service."
• "Overpriced, staff are knowledgeable but speak to you like you know nothing... my advice is go to your local garage first to get a quote to compare, and prepare to be shocked!!"
• "Incredibly disappointed with the service we received."
• "Not the best place for mot."
• "To sum up, do not trust a word these guys say."
• "Unfriendly Staff. Never again."

Efficiency and Timeliness

Pros:

• "They managed to check it the same day and I could pick it up the morning after."
• "Bonnet was looked at & sorted within 5 minutes by fantastic member of the team at McDonald road."
• "Service is completed promptly and you are kept informed throughout."
• "Super fast and friendly service to help get my car back on the road safely."
• "Promised me my car back within an hour and it was done in well under an hour."
• "The job was swiftly completed by a fantastic team at a decent price."
• "I was in and out of the garage in no time."

Cons:

• "I went to Kwit Fit, because I need my wipers changed... My bad experience was the fact that I had to lose 1 hour of my time just to get a inexperienced encounter."
• "Finally I was told to get it done from somewhere else and they are unable to resolve it."
• "Had to call later that day about 3pm to be told it had failed and needed a new indicator and a track ball rod had to be replaced, but they couldn't give me a price."
• "I feel like I was overcharged, the brake replacement took 6 hours instead of 2."
• "I used the Tool on the Kwik fit website to select a new battery for my Jaguar E-Pace, I went along at the time slot i was given but the job took longer than expected."
• "The communication was terrible, I took my car in at 8:30am for it's service and MOT and didn't get it back until 6pm."
• "Dropped my car off the ramp, smashed the side panels in and bent the side bar... Unhelpful, unprofessional cowboys do not take your car here."

Value and Pricing

Pros:

• "Kwik fit Mcdonald Road Edinburgh were very helpful on renewing my tyres and doing the Mot for me."
• "Tyres good price."
• "Cheapest for tyres I wanted because of a 10% sale."
• "Prices are right compared to other garages, without overcharging the customer in my experience."
• "Even expedited service is a very reasonable price."
• "Very reasonably priced."
• "Always receive great service from this garage."

Cons:

• "Good service. The guy tried to sell me a new tyre to be used as a spare one, saying that with an old spare tyre, I wouldn't have been able to pass the MOT."
• "Called up in advanced as to check if they could fix a car horn... Was told over the phone that this was something they could fix... and was told in person that they don't fix car horns."
• "I was offered the wheel tracking at £65. This is far too expensive."
• "Pricing can be a bit opaque though, not least in contrasts between on-line and on-site quotes which can be hard to unravel."
• "I have been ripped off by some other mechanics in the area, but never had any problems with Kwik Fit."
• "Had avoided a big chain, scared of being taken advantage of over price etc and gone for an independent garage."
• "I will never use Kwik-Fit again following my recent experience there."