Kwik Fit - Glasgow - Giffnock Reviews Summary

Customer Service

Pros:

• "Many thanks to Martin who provided a masterclass in customer service today."
• "Martin and his team completed my MOT and repairs this week, always with brilliant customer service."
• "Excellent service once again at Kwikfit Giffnock. Can't recommend them highly enough."
• "Fantastic Service from Martin and the team at Kwik Fit."
• "Really fantastic customer service from Neil. I was really worried when my oil light came on."
• "Customer service really great here/ I dealt with Neil/ smiley, friendly, happy - just amazing."
• "Very impressed with the service at this kwik fit. I was in and out barely had to wait at all."
• "Excellent service. Very helpful when I turned up without booking, worried about a slow puncture."

Cons:

• "Didn't get a call to say car was ready and was then kept waiting 10 mins in reception."
• "I got wheel alignment done on my car and... the person who dealt with me didn't even give me eye contact."
• "i was very impressed by the by the friendly , efficient ,speedy service that I experienced."
• "Disgusted by the service took my car in today to get the wheel alignment checked this was my 3rd time."
• "Not the most helpful on the phone, rather than ask me to take my van to them."
• "Kwik-Fit is normally my go to garage for tyres and MOTs. My last visit however was rather disappointing."
• "Went in with my partners car which was loosing pressure in one of the tyres. The mechanic...was able to repair it without charge."
• "Had a puncture on one of my tyres, called up on the Monday and was booked in for first thing the next morning on Tuesday."

Quality of Work

Pros:

• "Kwik Fit Giffnock, first class friendly, helpful and honest service."
• "Absolutely delighted with the service once again. In for an mot and everything was as seamless and efficient as usual."
• "Car feels much better to drive. Sometimes the wait can be a while as they are busy on Saturday."
• "Fantastic service. I went in, having paid for a battery to be fitted. They were honest to say that the battery was not needing replaced yet."
• "Once again impressed by the friendly and efficient service from this branch."
• "Very pleased with the fact that following the discovery of several issues, of which I was unaware, a slot was arranged."
• "My MOT was well priced and the staff in Giffnock were chatty and very helpful."
• "Excellent service today from Martin and team. Had a car problem which was fixed very quickly and efficiently."

Cons:

• "Had a tyre replaced 25/10/22. Noticed on 26/10/22 that it had a bulge."
• "Went for a run this morning, got back to car, had a puncture/totally flat tyre, pumped it up with compressor and off to Kwik Fit."
• "Put car in to fix coolant leak. Was coming out to be about double what I had initially expected."
• "Took my car in to get a valve repaired. Although they were very busy, they still found time to repair the tyre."
• "Had 2 front tyres changed at Kwik Fit Giffnock. Booked and paid on line which was the best price. Initial visit ok."
• "Booked online mot confirmed by email right away. Was early staff pleasant and helpful car was ready 45mins later."
• "Saved almost £2000 pounds compared to Hyundai dealership."
• "Excellent. They didn’t stock the tyres I needed but asked me to come back in two hours which I did and they had procured them."