TAXIFIRST, proudly powered by the Takeme Group. Reviews Summary

Reliability

Pros:

• "I've been with taxifirst for 27 years when it was taxi fast. But still as good as ever reliable and quick."
• "Every driver I have is always professional and polite."
• "Pre booked 3 taxis a week beforehand, was a bit nervous with stories I’d read, however from booking being taken, receiving txt messages to confirm, all 3 taxis turning up on time to venue."
• "The staff are friendly and are amazingly fast and efficient. They've been a big help when getting me and my partner to hospital when she was pregnant."
• "Highly recommended. The taxi arrived promptly and the driver was very helpful especially as he was due to finish his shift in 20 minutes and we needed a 50 mile lift!!"
• "Always manage to get a taxi and the drivers are super friendly."
• "The app is quick and efficient."

Cons:

• "This morning had very bad experience with taxi service! Have prebooked taxi last night for this morning! Got confirmation about my booking! This morning no one showed up!"
• "Brilliant pick up service, but a total let down for return journey which had been booked well in advance."
• "What a shambles, if I could give zero stars I would have. I pre-booked a taxi weeks before a concert to stay safe as a lone female traveller and they failed to pick me up."
• "Either 15 mins early or an hour late."
• "Booked a taxi at 830 this morning for 530 this evening. Text at 535 sorry we are running late. Then at 545 they just cancel the booking."
• "Booked a taxi several hours in advance through the app, the app alerted me that the taxi had arrived despite showing it to be on another road."
• "Booked a taxi to catch a train, there’s road works at Dean Cross which I told them when making the booking so they got here in plenty of time. The driver was 20 mins late and I missed my train."

Driver Conduct

Pros:

• "Thank you so much for getting a taxi to me so swiftly at the REI at Derriford Hospital. The taxi driver was professional, polite and friendly."
• "First rate service. My mother in law had just passed away and I needed to get over to be with my wife. The taxi driver gave me a free ride and wouldn't accept the fare."
• "Your polish driver Adam is a valuable asset to your team. Professional, friendly and a very skilled driver."
• "I got picked up from work. The car I had was excellent clean, spotless, tidy and smelt fantastic. The driver was polite, friendly, it was a very pleasant journey."
• "Driver was very smart, polite and friendly. He is a credit to his profession."
• "Driver professional but still very friendly. Quite willing to help with my bags..being an elderly person."
• "Very polite driver, good professional manner."

Cons:

• "Driver swore loudly at us and kicked us out in the middle of nowhere just because my partner wasn't feeling well."
• "Generally taxifurst are pretty good but today the driver was very rude commenting on my size saying I was very big and that I was too big for his car."
• "Rude, arrogant driver. Awful service today, but I'm getting to used to the many foreign drivers that clearly hate their job, and have zero respect for woman."
• "The driver was rude and didn’t like it when I pulled him up on it!"
• "Miserable driver, made me feel like a huge inconvenience."
• "Terrible, booked at 0900 for 1500 but was 20 mins late, driver sarcastically remarked at my kids for struggling with seat belts and was generally rude."
• "I don’t normally have an issue with taxi first but today I had an aggressive, argumentative and just plain rude driver."

Customer Service

Pros:

• "Also the booking line was easy to use and the staff on the phone was friendly and polite."
• "The phone was answered by a human being (yay!). I got a text confirming my request that included a link so that I could track the taxi that had been allocated to pick me up."
• "Very efficient, good customer service 👏. Very friendly."
• "Thank you & your driver for your great service. Would recommend your company & would use again if in Plymouth again."
• "On speaking to the office, who were exceptionally apologetic."
• "When I have needed to amend a booking I have phoned the office and the guy who answered was super helpful."
• "Great service.Always on time,well driven, very comfortable cars and what is most important the drivers are super polite and the customer service was just excellent regarding my lost property."

Cons:

• "DO NOT USE THIS SERVICE - Worst taxi company in Plymouth."
• "Your customer service guy was outrightly dismissive, wasn't ready to listen to me."
• "I would give a zero if I could. this week I needed a taxi to get to the vet with my dog for his surgery."
• "The manager is very rude after apologising for booking on the app twice he threatened to band me and didn’t accept the apology."
• "Disgusting customer service contact centre staff are inadequately trained."
• "Rude staff who are completely incompetent at dealing with complaints."
• "Shambles of a company. They know they have the monopoly in Plymouth so take the piss."

App Usability

Pros:

• "Great! Easy to use app."
• "App is lot better then it use to be always worth using, as drivers can check in and pick ya up if local."
• "The app also tracks you until you reach your destination which makes me feel safe."
• "I usually use the app and am kept updated as to where my driver is."
• "Used app to book. Very easy process and was informed when driver was on his way."
• "Life has really changed for better since the app was introduced."
• "Fantastic company. I use the app, which is so convenient."

Cons:

• "Unfortunately the price stated on the app is completely different to the one charged."
• "He then proceeded to charge me.a pound more which isn't a problem for me however this is wrong by principle and was never mentioned by the app."
• "Booked on the app. No way to add instructions."
• "App states a fixed price, and when the driver turns up an even higher price is demanded."
• "App is rubbish too."
• "Don't recommend Taxi First to women travelling alone who need to get home at night!"
• "Do not rely on your taxi turning up if you pre book it the night before."

Vehicle Condition

Pros:

• "I got picked up from work. The car I had was excellent clean, spotless, tidy and smelt fantastic."
• "Taxi was clean and smelled fresh. Taxi was to take us to the bus station early morning. Taxi arrived five minutes before booking time."
• "Driver was on time and his presentation and driving standard was very professional."

Cons:

• "This one ('a black cab') had an internal door panel falling off, tape along the door top and one of the fold seats just went all the way to the floor as it was broken."
• "The service was great, and I couldn’t fault it, but the reason for 3 stars, was purely down to the vehicle. It was old, and it looked and felt dirty."
• "Taxi went the long way around, I thought my daughter is getting kidnapped."
• "The last straw was finding a used tampon on the back seat, totally gross!"