Address: 44a Devonport Rd, Stoke, Plymouth PL3 4DH, United Kingdom
Phone: +441752666222
Rating: 4.2
based on 364 reviews.
Booking and Scheduling
Pros:
"Booked through the app a week in advance which was easy and instant."
"Booked a taxi which was on time and not only that, they notified me when on his way. Perfect!"
"Booked a taxi to and from the Artillery Tower in Plymouth. Used the online booking service and the system was easy to use and you get text messages about the booking and when the car will arrive."
"I like the fact that you get a text message all the way through - confirming the booking, that your driver is on their way, that they have arrived, and a thank you message when you reach your destination."
"Received text messages keeping me up to date on my taxi."
"Great app and taxi firm. Bookings, confirmations, and even taxi tracking is really amazing, worked perfectly."
"The app worked perfectly, I was able to track the taxi, much like Uber."
Cons:
"Taxi to hospital turned up late and we were late for appointment he could have taken quick route but tried to take long route."
"Don't use them! Booked a taxi for 5.10 and was told that this was fine. It hadn't arrived by 5.20."
"Booked through the app a week in advance which was easy and instant, unfortunately the driver turned up 16 minutes late."
"Absolute Disgrace. Made a successful booking on the app to go to dinner. Cab had not even been dispatched by the time booked."
"Booked taxi 2 hours in advance via card payment they didn't show up and I cancelled the fare."
"Poor excuse for a taxi company! Pre booked for early morning the day before. Currently almost 20 minutes late."
"Booked a taxi for dinner at half 6 yesterday, we were waiting in good time. Text message sent 15 minutes later saying 'Sorry But Due To Long Waiting Times Your Booking Is Cancelled we apologise for the inconvenience.'"
Customer Service
Pros:
"I've travelled with Need a Cab countless times and they always ensure customer service is their top priority."
"Very good service, I have used this taxi service many times."
"The taxi driver was very helpful especially as we were picked up from A and E Derriford where my wife received treatment and he even helped us into the house so many thanks to him."
"This is a great service and I am very grateful!"
"The drivers make the experience. Having a friendly driver is what I enjoy the most."
"What I like about this taxi company is the politeness of the booking staff."
"An excellent service with this firm. They are totally reliable and professional."
Cons:
"Driver was impatient and verbally aggressive to other drivers."
"Absolutely terrible service when booking, operator was extremely abrupt & rude."
"I expect customer service should be of your highest competence but your operators do not have peoples skills."
"Yesterday I called again to order a taxi in advance for Saturday morning. The man that picked up the phone was very rude and even hung up on me in the end."
"The lady from the call centre was very rude when she rang me up and got angry at us for walking towards the driver."
"Had a problem with the phone guy who couldn't understand what I was saying first told me my booking didn't exist."
"The last 3 times I phoned the woman who answered sounded very unhappy to even be working there, very abrupt and disinterested in helping you."
Driver Conduct
Pros:
"As for the taxis, they were all clean, tidy vehicles with very polite, clean, and tidy drivers."
"Reliable and friendly taxi driver."
"Driver very friendly."
"Super friendly and helpful drivers...both drivers were really great helping with foldable wheelchair."
"The taxi driver was friendly and professional, and got me to where I needed to go with no problems at all."
"Honestly both drivers were so lovely, chatty and friendly."
"The driver was Trevor he was very friendly and polite."
Cons:
"Very very rude driver just picked my daughter up."
"Unfortunately I have to change my review. Mr. Dimitru would not wait for me to take the laptop case off the top of the suitcase."
"But my partner & I received the worst experience which has led us both to go elsewhere. The taxi driver went to the incorrect address, was extremely rude."
"Horrible service from a rude driver. The driver was Helen, I got into the cab with my overnight bag and she asked me to put it on the floor."
"Drivers attitude was shockingly bad."
"One of the drivers blocked a dropped curb blocking my wheelchair bound brother from crossing the road and completely ignored us when we asked if he could move the car so we could get off the path to cross."
"Taxi stank of fags and the car was disgusting dirty inside with fag butts in boot and on floor in bk."
Reliability
Pros:
"Called for a taxi asap and they were able to deliver! Only waited 5 minutes for the driver to turn up."
"Was able to order a taxi during rush hour and get to my destination on time."
"Had a wonderful driver this morning! Promptly waiting outside after sending me a text on his arrival."
"Spot on time."
"Arrived within 10 minutes of calling, the cab was extremely clean & the driver was very polite."
"Brilliant service, needed a quick taxi from hotel to train station and it arrived within minutes."
"Excellent service 👍 have never been let down, always arrived on time sometimes quicker than expected 😂."
Cons:
"So instead of honoring their existing bookings they decided to prioritise the calls received on the night, if I could rate this 0 stars I would as the service is absolutely shocking. DO NOT USE!!"
"Accepts bookings gives a time. So wait around for that time to arrive, to receive a text to say sorry cannot adhere to this and can cancel or wait for a taxi with no time scales."
"Incredibly hit or miss, when they do turn up they're late, the rest of the time they don't bother sending a car."
"Least reliable service I’ve ever experienced."
"They're never on time, no matter how in advance you book."
"When the drivers actually turn up they're always lovely and professional. But unfortunately I've been left stranded far too many times by no shows."
"Awful, awful service. Pre-booked a taxi more than 24 hours in advance and it didn’t show."