Beecroft Estates Ltd Reviews Summary

Customer Service

Pros:

• "Perfect service from Andrea and Donna throughout, which lead to a super speedy sale for the price we wanted."
• "Sarah was amazing and always happy to answer any questions we had."
• "Every problem I had got, it has had a reasonable and quick response."
• "Competitive, reasonable service charges, friendly customer service."
• "Sophie at Beecroft was excellent in sorting everything out as promptly as I needed."
• "Problems are always dealt with in a timely way and their staff are always warm and polite."
• "Communication was perfect all the way through the whole process."

Cons:

• "Went to view a few houses, and as I arrived the estate agent was asleep in the car."
• "I was waiting for my viewing for almost two weeks, then had to rescheduled because the lights on car were faulty."
• "Moved out of the property more than a month ago and still waiting for my deposit back."
• "God forbid you want anything specific from them or you ask them to call you back. They are just dreadful and never call you back."
• "They didn't look after the property during viewings and I returned to a urine covered bathroom."
• "There was a delay in responses sometimes but worked out well after chasing up a few more times than I would've liked."
• "Left me waiting at a property, at the arranged time, with no communication."

Professionalism

Pros:

• "I’d like to thank Gareth for his professionalism & his personalism."
• "Beth as been outstanding and I’m happy to start a journey with her in been my property manager!"
• "Sarah gave us an exceptional service on the selling of our house 5 Woodlands View."
• "Danny has been informative, helpful, and very responsive from day one."
• "Rafaela is a fantastic worker, she is professional, knowledgeable and reliable member of staff."
• "Jeff Brown in particular has been absolutely amazing from my first interaction with him."
• "A Friendly helpful & Professional team."

Cons:

• "They have a woman by the name of Donna on the sales side of their business......don't even waste your time speaking or even trying to speak with this person."
• "The most racist staff I ever seen in England, completely useless, racist and discriminatory attitude."
• "Agents could also use a course on customer relations, most unhelpful and very little courtesy."
• "Another problem is they will lie in your face."
• "Had no empathy or professional commitment to us the tenant and made us out to be at fault."
• "Minus 10*."
• "Absolutely unprofessional and such a disrespectful way to act during a house viewing."

Efficiency

Pros:

• "My experience dealing with Beecroft was very efficient as I needed a property sorting in a small time space."
• "I genuinely feel more confident and more at ease with my portfolio now."
• "Great letting experience from beginning until end, Dominique is a really professional and always replied quick to our questions."
• "They couldn't have been more helpful, keeping us informed regularly."
• "We recently picked up the keys to our fantastic new home! The process was extremely straight forward!"
• "All in all a good experience that made the stress of moving a little easier!"
• "Everything has moved very quickly with ease so far so hopefully this will continue."