Romans Letting & Estate Agents Clifton Reviews Summary

Communication

Pros:

• "Taylor was very responsive to communication and all my small inquiries was kindly answered."
• "She’s always very responsive to communications, highly organised, goes above and beyond in all that she does."
• "Really recommend Romans. They got back to me quicker than other agents and arranged for me to see properties within 2 working days."
• "Our primary contact, the lovely Nicole Winman, was an absolute delight to speak to."
• "Just a quick review to commend the professionalism and customer service shown by Nicole, one of the lettings team members."
• "Sajida was absolutely fantastic! Her communication skills were top-notch, and her knowledge about the house was impressive."
• "Scott from the Bristol team was incredibly helpful when it came to looking around a property and was able to answer any queries we had."

Cons:

• "This has been the worst experience renting a property I’ve ever had. From Day 1 when Taylor lied to us during our viewing about scaffolding being removed before we move in."
• "Instead of providing assistance or addressing our concerns, they patronized us, treating us with contempt and disdain."
• "Lack in information follow up. You have to be the one to chase them up."
• "Be prepared to leave countless unanswered voicemails and still be disappointed with the response."
• "Their staff members were rude, condescending, and seemed to possess a bullying demeanor."
• "They would be no shows for important appointments and offer no explanation."
• "They were very unprofessional - very unorganised and uncoordinated in their communications to us as tenants."

Professionalism

Pros:

• "A superb local property agent in Clifton who I have had the pleasure in working with over the last few years."
• "I engaged Romans and particular their representative Taylor Hepworth to let out my property. Taylor was friendly, knowledgeable and proactive throughout the process."
• "I cannot recommend Nicole at Roman's Bristol office highly enough!"
• "I am extremely delighted to give feedback for professional service of Taylor Hepworth and all Romans Clifton team."
• "Great letting agents! Friendly staff who made our move easy and stress free."
• "I highly recommend Roman Letting & Estate agents, especially Aston, our property manager who has been nothing but helpful, professional and kind."
• "I had a fantastic experience with Romans estate agent, Taylor Hepworth has been really helpful and professional."

Cons:

• "Can’t understand how they have such a high rating."
• "The staff is incredibly rude and unhelpful."
• "Avoid avoid avoid - will never be renting with Roman’s again."
• "I would avoid them at all costs if you don't want tonnes of extra stress adding to your rental experience."
• "Awful lettings agent, would never want to deal with Romans again. Not responsive to emails, maintenance phone line never gets picked up and never get any promised call backs."
• "When we attempted to collect our belongings, Roman Letting refused to cooperate."
• "Please think twice before going with this agency."

Support and Assistance

Pros:

• "Couldn’t ask for a better experience, especially when making a stressful move between cities and this was all thanks to Taylor and the Romans Clifton team, bravo!"
• "They made sure the whole process was made stress free for me as a first time landlady and they found me great tenants."
• "My agent Nicole was friendly, knowledgeable and made the moving experience a breeze."
• "The flat was let out very quickly to some great tenants."
• "Nicole helped reduce our stress massively during the arrangements and we could not have been happier."
• "The whole process was very efficient & stress-free. Highly recommended for their expertise and responsiveness!"
• "Nicole specifically helped me seal the deal to get a flat. She was quick to respond to emails and would call back as soon as possible if she was unavailable."