Northwood Bristol - Sales and Lettings Reviews Summary

Communication

Pros:

• "They are great communicators and are trustworthy."
• "Excellent communications across the whole team and superb experience."
• "Any queries were answered promptly and courteously and we never felt out of our depth."
• "Been using Northwood for what seems to be like an eternity, the reason being the great customer service along with regular updates and communication."
• "They are prompt with communication and will do anything they can to make your move easier for you!"
• "They were very prompt with communication and easy to deal with throughout."
• "Very professional staff, excellent service, my agent was very friendly and I appreciate all her hard work!"

Cons:

• "Unfortunately a terrible experience with Northwood. Hard to get hold of with empty promises of a call back and was not kept up to date on the status of a house we had signed for."
• "They advertise properties far in advance when you can't even book an appointment for viewing."
• "Northwood were going to charge £600 to update the contract with the new names."
• "They take your details and never call back."
• "When I returned the call 15 minutes later I was told that the colleague looking after the property had finished for the day, and to ring back tomorrow."
• "A bunch of idiots! Twice in a month breached the contract entering the property without notice."
• "Awful customer service. They take money out of your deposit without your approval."

Professionalism

Pros:

• "Matthew was so lovely, helpful and kind whilst being professional."
• "Efficient, professional and friendly service by Matthew Ward throughout the tenancy application."
• "Super impressed with the friendly and professional services of the team."
• "Northwood was a Very friendly and professional company from the start."
• "The whole process went smoothly and everyone at Northwood was very efficient and friendly."
• "We had such a positive experience with Northwood. Their team is fantastic, and Lucy was extremely helpful, always cheerful and available when needed."
• "Northwoods handled the sale of my flat efficiently and with professionalism."

Cons:

• "Sadly, I had a really terrible experience trying to rent a house through Northwood."
• "Please landlords if you care at all about your tenants do not use Northwood's guaranteed rent scheme."
• "Overall, this was an incredibly frustrating experience that not only showed me that these estate agents aren't professional, they're perhaps incompetent too."
• "Considering we’ve been dutiful and respectful tenants we are surprised at such unprofessional behaviour and urge anyone to think twice before renting with Northwood."
• "Agents don't get more morally bankrupt than this! I have had the displeasure of dealing with this company as a tenant."
• "When it came to addressing the legitimate concerns we had about our deposit mysteriously not being released back to us for 20 days, Matthew proved to be incompetent and rude."
• "In response to your response- I would not call forcefully evicting someone from their home a 'check out' - we were nearly left homeless by your appalling and abusive staff."

Support and Assistance

Pros:

• "Hannah & Divine have been lovely to deal with, made the usually stressful transition into a new home and absolute breeze."
• "Lovely agency that help you in all that by you need. Always with a smile."
• "Hannah was very relaxed and approachable when we were finding tenants for our flat."
• "Matt, as always, has been approachable, friendly, patient, honest, responsive, knowledgeable and very helpful."
• "My fridge went kaput and was changed speedily, and when inadvertently locked out they came to the rescue."
• "Nothing was too much trouble for Hannah who was professional, friendly and empathetic throughout the whole process."
• "Very supportive through the Landlord process, always available to address queries and provide advice."