Bridgend Motor Group Kilwinning Autoplex Reviews Summary

Customer Service

Pros:

• "Just bought a Dacia Duster from the Kilwinning complex. I was very impressed with how fast and easy the process was."
• "Amazing company, quick, reliable and helpful. Props to the salesman, Graeme who helped me with all my queries & issues with my new car."
• "Excellent customer service from Peter. Great, regular communication keeping me up to date, which was ideal as I bought the car remotely."
• "We bought a John Cooper Works Mini from this garage. Stuart was the salesman. Both he and Jade were very helpful as at first we could not decide between the black or grey/red one."
• "Bought a car remotely from the saleman Mykell and as a former car saleman myself I can say he was excellent."
• "Highly recommend!!! Had a lovely welcome by Graeme who helped me purchase my car."
• "Absolutely incredible service from start to finish by Graeme."
• "Bought my first car from Graeme and he made the process so easy and stress free."

Cons:

• "Brought a car a year ago from these in Kilwinning nothing but repair after repairs ring them up yea book it in but wants to charge you for it all yea right give me a refund and then we can speak now got to pay £850 pound for a airbag module rang them up aww can’t help you I have spent £2,500 already 😡😡😡😡😡 avoid them like the plague honestly."
• "Don’t get me wrong…. The actual repair was fine. But omg what a shocking service overall."
• "Customer service was great from the guys in the showroom in Kilwinning but quality of the cars are shocking, dodgy cars, dodgy MOT."
• "When i picked my car up it was dirty, warning lights came on after 2 days telling me to top up tyre pressure, had to replace back wiper as it had no rubber on it & front wiper was the same, within 2 weeks it developed a mechanical fault."
• "My son purchased a van from here, has had it no long than 5 months and every thing seems to be going wrong with it."
• "Customer service was great from the guys in the showroom in Kilmarnock but quality of the cars are shocking, dodgy cars, dodgy MOT."
• "Absolutely terrible business.. Bought a car from them as it had a 2 year warranty so after the first year I had to take the letter in to get it extended for the second.."
• "I just bought a car with this company in Irvine, and I spoke with a guy called DARREN his customer service was very unprofessional."

Car Quality

Pros:

• "Got myself a Dacia Sandero, reliable Car with low miles, was a no brainier."
• "Car was a good price and delivered in mint condition."
• "Purchased a Peugeot 508 SW from the Kilwinning branch. The whole experience was a pleasure from start to finish and Mykell made the process easy and fast."
• "Bought a car recently from Ross at Ayr. He made everything stress-free and could not be more helpful."
• "I recently purchased a two year old hatch back which had an existing warranty of two years and two months."
• "May I say Thanks to Graeme Patrick of the Sales team for making my experience a thourally good one."
• "Bought my car here three years ago, and have returned every year for a service and MOT, the quality of car sold here (in my experience) is excellent."
• "From the minute I started dealing with Jim at the Kilwinning branch, I received nothing but 1st class service right through my car buying journey!"

Cons:

• "Sold a dangerous and faulty family car that broke down less than 24 hours after purchase."
• "My son purchased a van from here, has had it no long than 5 months and every thing seems to be going wrong with it."
• "Paid £6000 for a BMW 3 Series. All appeared well but it soon became apparent that Bridgend sold me the car knowing the clutch was on the way out."
• "Good customer service, but a lot of lemons in their stock that they will sell to any unsuspecting individual."
• "Shocking aftercare sales staff promise you everything but if anything goes wrong with your purchase be prepared to wait a week before they can look at it."
• "My advice would be to avoid this garage at all costs. 3 weeks after purchasing my vehicle I had mechanical issues."
• "Absolute disgrace of a company .Sold a car to my mum and a WEEK later the sales manager told her car all ready transfer funds in to our account and collect tomorrow."
• "Very smooth purchasing process. No pressure from salesman. Car was well prepared but when I checked the tyre pressures they were dangerously (40%+) over inflated."