SR Motors Reviews Summary

Customer Service

Pros:

• "Highly recommended."
• "Excellent after sales service from John Trench, the Sales Manager."
• "Have just purchased a Nissan Juke from Val at SR Motors & could not have wished for better service from start to finish on my transaction."
• "I wouldn't hesitate to recommend SR Motors so far, and it will defo be my first port of call for my next purchase!"
• "A Gentleman called John which I think is the owner gives a 5 stars service from top to bottom."
• "Everyone was very friendly and knowledgeable, and entirely trustworthy."
• "Very friendly and knowledgeable staff who made the whole experience enjoyable."

Cons:

• "The mechanic in kwik fit said it should not have been driven. I have since checked all reviews on this dealership and it is disgusting how they run this business."
• "Owner of the company and salesman in same time, because of my age right away assumed that I am a wannabe, just wanting to try a cool car an have no money to buy it. Was cheeky from the start."
• "I had spoken to Matthew multiple times on the fixing of the headlamp however no response via email."
• "Purchased a 2013 insignia and have had nothing but problems, John and the owner just brush it under the carpet."
• "I called the garage and explained what had happened only to be given a mouthful of abuse and a don't care attitude."
• "Manager is obviously a rip off merchant with no scruples about taking young people's hard earned cash off them."
• "The salesman had lied to me multiple times."

Car Quality

Pros:

• "Despite the car being a decade old it looked like it had just come out the factory and it drives superbly."
• "Its been great so far (only been 3 weeks!) but I'm hoping continues as such!"
• "Had a couple of issues with my car but where quickly resolved, couldn't have been more helpful, even went above and beyond and changed a part out of courtesy."
• "Bought an old Lexus. Apart from the exhaust having resemblance to a colander, the car was in fair nick and at a fair price."
• "All the cars from there are very high standards."
• "Bought an s4 avant from John at sr motors. Was the spec I was looking for and had a fault with gearbox which was rectified before I received the car."
• "On collection, the car was fantastically prepared and all faults taken care of and list of work provided."

Cons:

• "Immediately found one car had bald tyres and exhaust barely holding on, another car had problems with the passenger door opening and the sat nav did not work."
• "Front bumper, side skirts and rear spats were not aligned, the rear spoiler mount had a bad paint job and the spoiler has bonding resin everywhere."
• "I bought a Range Rover sport off sr motors and have had many faults with this car including extremely dangerous brakes."
• "The car itself has been a bundle of problems. We've had break failures, a fuel line leak, it needed a new clutch and now the gearbox is needing replaced."
• "Vehicle had a serious flaw in the MOT history and no proof was available of it having been properly repaired, so I decided to walk away."
• "None of the issue were covered by warranty."
• "Purchased a van from this company and within a few days we had the EML light coming on and a DPF light showing."

After Sales and Support

Pros:

• "Well best customer service I have had when buying a car."
• "John was always great in returning my questions!"
• "Very helpful salesman and mechanics, very quick turnaround till your cars ready, salesman do all paperwork work for you too."
• "Fantastic service from John, went that extra mile making sure the car was handed over in great condition."
• "Customer Service was readily available by both phone and in-person and they were excellent, friendly and always honest."
• "First class service from start to finish."
• "Great customer service from John, everything was super quick and easy!"

Cons:

• "Then a few days later the breaks start really grinding so took my car to 2 local garages and both confirmed the car should not have passed the mot as the 2 back breaks are metal to metal and all the discs are corroded."
• "Stay well clear of this place, recently bought a car from them, i traded mine in which still had outstanding finance on it which they said they would clear, 1 month later I got a letter from finance company telling me I had missed a payment."
• "They did not honour the consumer rights to return the car."
• "After being told that the garage they use is in Bathgate and they would try seal the headlamp, I travelled back and forth from Bathgate, 26 miles, to only have no positive result."
• "Refused to return my £300 deposit! Beware!"
• "Long story short its a faulty air con unit so he decides to get rid. Turns out that's the least of his worries as on inspection the MILEAGE HAS BEEN TURNED BACK 30,000 MILES."
• "SR Motors is a fraud! Importers keep off John and SR Motors. Heartless salesman scheming behind MOT."