Mobility Scotland & National Stairlift Centre Reviews Summary

Customer Service

Pros:

• "The staff and service is first class, professional and nothing is too much trouble."
• "Claire was very helpful explaining everything fully making sure the chair was the correct size and requirement for our needs"
• "We received a first class service from Billy who took time to explain all about the product and was extremely knowledgeable."
• "All staff very friendly, helpful and professional."
• "The service provided to my mum was excellent from start to delivery, Billy and his team showed the highest degree of integrity, professionalism, respect and attention to detail specific to my mum needs."
• "Claire and her colleagues were very welcoming and knowledgeable no hard sales."
• "The service we received from everyone we spoke with was fantastic. So friendly and accommodating too allowing us to get the stairlift in in good time for my mum getting home from hospital."

Cons:

• "The bed is very expensive, however, it was a necessary purchase to meet my Mum's needs."
• "Bought a recliner for my mother, but the one that arrived had the pocket on the wrong side."
• "However the package was without a vital piece of equipment: the remote control!"
• "We thought we would buy an over chair table for a relative but the ones in the centre would not fit over a recliner."

Product Quality and Delivery

Pros:

• "The chair itself has made a huge difference to her comfort and mobility."
• "She was delighted with the appearance, size, fit and manoeuvrability of her new furniture."
• "The recliner is excellent quality and meets all my mum's needs."
• "Chair was delivered when scheduled and everyone is happy."
• "The delivery and fitting of the bed were perfect by the team doing this."
• "The delivery guys were very friendly and pleasant and assembled my new chair in no time at all."
• "The chair was delivered within 3 days."

Cons:

• "The bed is very expensive, however, it was a necessary purchase to meet my Mum's needs."

Aftercare and Support

Pros:

• "Great after sales service."
• "Aftercare service will always be available should we need it. Stress free service."
• "Their aftercare help and support is second to none and nothing is too much bother for them"
• "With a 2-year warranty on a new stairlift and friendly support available at the end of a phone, you really cannot get better in Central Scotland."
• "Received a text mid way through my holiday to check all was ok."
• "To know that mum will receive ongoing care and stairlift servicing from such an amazing team of people is so reassuring."
• "Billy and his team are always on hand to help if there is a problem or you need any further assistance."

Cons:

• "When we had a problem with the stairlift losing power on Sunday we contacted the supplier who gave us short term advice and set a maintenance person the following day."