Peter Vardy CARZ Edinburgh Reviews Summary

Customer Service

Pros:

• "He made us fully aware of all aspects and really put our minds at rest and has also been in regular contact."
• "No sales pitches or pushiness, just helpful, honest and friendly service."
• "The sales team and customer service team were excellent as I had a few minor concerns that were resolved very quickly."
• "Great staff and a great atmosphere."
• "Every single member of staff has been friendly and helpful, bending over backwards to help us to the best of our ability."
• "Recently purchased a used car from Peter Vardy vauxhall and the whole buying experience was great."
• "Many thanks to Ben and his great customer service."

Cons:

• "When purchasing a used vauxhall insignia I was just going to pay in full however when I said this I spent the next 45 minutes getting brow beaten on how it is better to get finance and it was so infuriating."
• "The car was booked in for 10:40am for a technician to look at, I hadn’t heard anything so I called at 3:40pm to be told the car hasn’t even been touched which made me pretty angry."
• "Ignored emails, recorded delivery letters to dealership and to Head Office address."
• "Once they have your money they don't want to hear from you again unless it's beneficial to them."
• "Won't be using them when looking for a new car as I got dishonest vibes from the place overall."
• "Filed a complaint due too how poor the service was and the attitudes from staff at the head office call center amongst other issues and still waiting on a response to my complaint."
• "Very very poor customer service."

Vehicle Quality

Pros:

• "Extremely happy with my new car."
• "Bought a new Corsa. Great car - so far, delighted with it."
• "Even after I had a tiny issue with my new to me car it was dealt with professionally and quickly."
• "Absolutely outstanding service and so happy with my lovely new car!!"
• "I am very happy with my car. She drives like a dream, light steering and quite quiet compared to some cars."
• "Touareg was great buy, low mileage and good price."
• "Fell in love with the car the moment I started driving it."

Cons:

• "Instead I got the agent try and sell me an MG that I do not want."
• "Sell you a dodgy car that has a fault with a sensor and showing an engine management light and won't pay the invoice to Mercedes for the issue."
• "The car was MISSING an inflation kit and had a DAMAGED driver’s door."
• "Got a new car a few weeks ago …. Noticed a light on brought it back it was an oil leak .. now remember it’s just went through a service and MOT …. So waited 5 hours got it fixed … away home now I stay 50 miles away … lasted a couple of days and the light came back on again same thing OIL LEAK ….. so back with it … said to a few staff but they are passing the buck im so not happy with this car or service …. Don’t get me wrong the staff are really friendly .. but this shouldn’t be happening ….. I will definitely never buy a car from here or CARZ Peter Vardy again ……"
• "On handover day the car was DIRTY, both inside and outside."
• "The car was presented to us wet from the valet bay and on a wet day. We took the car home and first dry day realised that the car was covered in stratches and defects."
• "The car sold to me is a faulty 68 plate insignia (12900 miles), that had 2 EML lights within a week."

Communication

Pros:

• "Sam was brilliant, right amount of selling and contact."
• "Michael was brilliant. Had gone in knowing what we wanted but he made sure to take us through everything and make sure we were happy with the deal we were signing up to."
• "I would recommend anyone to buy from Peter Vardy. Thank you for your help."
• "Lucas and Patrick have went above and beyond their remit as salesmen."
• "Went there on 10/07/21 the receptionist was very polite and helpful i had an arranged appointment."
• "I can only highly recommend this garage and Billy."
• "Had a positive experience of Peter Vardy Vauxhall Edinburgh, this week."

Cons:

• "Booked the car in to be looked at for a few issues and have to wait nearly a month to get it in."
• "Ryan in services really needs a lesson on what it means to call back a customer who has been ringing in time and time again."
• "Complete lack of communication from start to finish."
• "I had to phone every day for 3 days to check the progress of the car as there was a part delay and I kept being told I will get a call back with updates but I didn’t received a single call back."
• "Unprofessional, unwilling to take responsibility for their own incompetence, unpleasant to deal with and felt taken advantage of."
• "Truly awful after sales service at Seafield."
• "When it came to the pricing of the two cars, the staff in store valued our car nearly £1500 (or 30%) less than what their own website did."