Smith & Western Reviews Summary

Food Quality

Pros:

• "The food was outstanding."
• "Food was very nice, ribs tender and fell off the bone."
• "EXCELLENT FOOD! Fantastic prices, best service I’ve ever had."
• "Really great food."
• "Really impressed with the food tonight. Mac and cheese was mouthwatering! the steak was 10/10."
• "The food was delicious."
• "Food is great and always delicious."

Cons:

• "Honestly the food was on par with a Harvester but 3 times the price."
• "The food was average, nothing special, on par with Harvester."
• "The food was nice but nothing special and definitely not worth waiting over an hour for."
• "Food was meh, had bbq pulled pork nachos, pork was bone dry no sauce after an hour wait it was just insult to injury."
• "The quality of the burgers aren't as good as the price would suggest."
• "Food was tasty but London prices, full rack of ribs are baby ribs so not very big at all."
• "The food was OK, chips were cold."

Service

Pros:

• "We were politely greeted and shown to our table."
• "The staff are fantastic @Leah, I have managed two restaurants and you are exactly what everyone needs as an employee."
• "Staff were very friendly and welcoming, especially Dan our waiter."
• "Brilliant food, lovely wait team."
• "Staff really friendly and helpful. Food and drinks very good and service from Dan, couldn't fault."
• "The service was fantastic, and the tea was tasty and reasonably priced."
• "The service was very good, and food was really nice."

Cons:

• "Waited over 1 hour for our mains after our starters were collected."
• "Service was slow, as usual I had to wipe clean my own table and literally go searching for a waiter so they can refill our drinks."
• "The service was shocking took just over and hour for our drinks to arrive."
• "Unbelievably bad service."
• "The waitresses seemed to be meeting up to chat in odd corners instead of doing their job."
• "Service was slow despite high staff and minimal bookings."
• "Service was very slow, the waitress seemed quite miserable and didn't smile at all."

Room Comfort and Cleanliness

Pros:

• "Lovely room and comfy bed."
• "Very comfortable room with some nice quirky detail."
• "The room was perfect, very clean and very comfortable."
• "The rooms are really nice and cosy with a great theme."
• "The room was AMAZING; great themed decor with a wonderful shower room en-suite."
• "Room was lovely very comfortable and clean."
• "One of most comfortable beds I’ve ever slept in away from home the linen was crisp white cotton."

Cons:

• "We arrived on time and shown to the table right by the door, which at a guess was going to be freezing."
• "Room was a bit small but very comfortable."
• "What they do not tell you is that it is impossible to sleep until the music goes off at midnight."
• "My only complaint is I am 6’1 and the bed was a little short, so I had to sleep at an angle."
• "we were sat next to a blocked up door that was draughty and cold."
• "Had to move room twice due to the deafening music in the rooms coming from downstairs."
• "My bed sheet has a massive poo stain on it and I had to change room twice and just did not get comfy."