Monterey Jack's - Perth Reviews Summary

Food Quality

Pros:

• "Great food, good drink selection, good background music and horror themed TV clips playing."
• "The food was pretty good, was let down the burger a bit."
• "Food...yes tasty but the wait was ridiculous."
• "The food was excellent. Grandson suggestion so glad we agreed."
• "Good size portions and I think value for money."
• "Overall the food was OK, nice burgers."
• "Had Chicken Nachos for starters, they were amazing and so filling i couldn't eat my main dish."
• "The food was good for vegans apart from the vegan nachos."

Cons:

• "Unfortunately my experience was unpleasant... the food disappointing... the Texas cheese burger... was dry, the bacon way too crispy and the patty very thin."
• "Normally, when we get the food, we're blown away with the quality, but today, it was just an average burger."
• "The mac n cheese was also a bit tasteless, lots of cream in it."
• "Our large group... Food...yes tasty but the wait was ridiculous. My partner and I ordered but our food was delivered an hour apart."
• "I had a salad with a chicken breast, chicken was dry and very grisly. My hubby's burger was dry and cold."
• "The food was not bad but not great either. Just an average American type diner."
• "Overpriced, and not the quality claimed you will receive for paying a bit more."
• "Terrible food, I used to work at a cash and carry and would hand pick deliverys for monterey jack's Perth. And I can tell you that everything they sell is pre made and frozen."

Service

Pros:

• "Staff were very friendly and my order arrived super quickly."
• "All members of staff were helpful, friendly and very capable."
• "Great service, really tasty food and some interesting cocktails."
• "Excellent food and service. In particular Mya, our waitress. She sorted out somewhere quiet for us to sit with our choccy lab and looked after us."
• "Fantastic place. Our rowdy party of 23 children and adults descended here on a quiet sunday night. Holly the waitress rose to the occaision allocating each family a name and taking order after order with a huge smile."
• "The service was Nice and fast and there is something for everyone on the menu."
• "Staff were really nice, chatty and attentive and the food was topclass."
• "Great burgers and friendly staff. You can't really ask for much more."

Cons:

• "Wow...please dont go here if you are in a large group. They have no idea how to process orders, deliver food or drink, or provide customer service."
• "Ordered our food and our drinks... after an hours wait for our main we asked how long it would be only to eventually be told the order hadn't appeared on their screen."
• "The staff member was more on her phone than attending to customers."
• "Service was terrible. Menus dropped onto the table. Food was alright but not great."
• "Waiting over 15mins to be served, wasn't very busy and only 1 waitress serving."
• "We were waiting to be seated for long time even though restaurant wasn't busy."
• "Delivery over an hour late. Ordered twice in 2 weeks. Late both occasions."
• "Do not think the staff are fully on board with corona virus safety, a member of staff shook hands with a member from the public."

Value for Money

Pros:

• "Rare child free night for myself and my partner so thought we would treat ourself to a meal out. Gave us £30 refund to cover the cost of the food that hadn't arrived."
• "Quiet night so only 4 for atmosphere, everything else was great!"
• "ABSOLUTELY amazing. Great atmosphere - loved the keg light shades. Food was great."
• "Could have smacked my boyfriend across the head with a chicken strip and knocked him out.. Free refills."

Cons:

• "40£ to bin."
• "For the price my partner paid, the food was below standard."
• "The food arrived an hour after we ordered, and don’t suggest for people who are hungry. Never Come here!!! So bad …."
• "Mediocre at best and the glasses were screaming out for a decent clean."
• "Many times been here, yes. Many foods and drinks consumed, yes. Never had bad. Only good. Coming again? Most likely. Excited for new menu. See all thouest soonest."
• "Had a meal there on Sunday 24th April and was not disappointed. Best burger I've tasted and the staff were brilliant too."
• "Terrible food, I used to work at a cash and carry and would hand pick deliverys for monterey jack's Perth. And I can tell you that everything they sell is pre made and frozen."
• "Could have smacked my boyfriend across the head with a chicken strip and knocked him out.. Free refills ... Don't think they wanna give them as waited until we were done our food to actually get one."