Grove Surgery Reviews Summary

Staff Professionalism

Pros:

• "Her professional, positive and rapid work attitude on inquiry window is much appreciated."
• "I have been really impressed with the service at this surgery - one of my grandparents recently suffered with some health concerns and the staff here did all they could to resolve this for her."
• "I had a wonderful experience visiting Grove Surgery recently. It has extremely competent doctors and very helpful staff members."
• "Recently I had to get my mum temporarily registered at grove surgery... all I have seen is a great professional and friendly service by the entire reception team."
• "The reception staff are always so polite and helpful. Special thanks to Parveen who always go out of her way to assist with whatever issue I have."
• "Both Dr. Moghul and Miss Iman Moghul are extremely dedicated and kind professionals who have been taking care of our family for several years."
• "I have received an excellent service from this practice. The reception staff in particular are great and really want to help!"

Cons:

• "Very Incompetent, Rude and Terrible customer services."
• "The WORST GP to ever exist. No telephone etiquette, all receptionists are rude and have no manners."
• "The service is terrible too, receptionists tell you one thing over the phone and when you go into see them they say something else."
• "I called back to complain but the woman who picked up was very unhelpful & clueless."
• "Don't come to this doctors surgery the staff are rude and do not have your best interest."
• "Horrible customer service. They forgot to send the prescription to pharmacy several times and for more than one medication."
• "The receptionist are absolutely rude! It is so hard to get an appointment."

Appointment Availability

Pros:

• "Whilst it's not the best surgery in the world, it has improved significantly. There are more appointments dates, and more of an effort to make the environment welcoming."
• "Absolutely fabulous surgery !! Dr mogul is such a lovely caring doctor who cares about his patients, and goes out of his way to help people."
• "This surgery has had it's problems. But whenever there has been an issue they have always resolved it. Recently I've been able to get appointments for our family and prescriptions even at short notice."
• "People often only write reviews when they are negative, so I wanted to take the time to give this practice a positive review based on my recent experience."
• "I have been with Grove surgery for over 15 years and Dr Moghal has always been very compassionate, caring and has always taken the time to listen."
• "They always go above and beyond to help me and I find them very polite and friendly."
• "We have been with this surgery for over 20 years..they’ve always been helpful & tried to accommodate with appointments ect."

Cons:

• "Don’t bother calling this surgery in the morning for emergency appointment because they are always fully booked."
• "Only same day appointments available for the foreseeable future, have been calling first thing for days, end up in telephone queues for hours only to be told nothing is available."
• "Never answer their phones I've gone there in person while I was still waiting for the phone to be answered."
• "Absolutely ridiculous that you can’t get appointments here as well!"
• "Worst GP I have ever come across. Been trying to book an appointment since the last 2 weeks and no luck."
• "Trying to get through to reception on the phone is as difficult as trying to contact the spirits of Harry Houdini or Elvis Presley."
• "Trying to get an appointment is harder than trying to get blood from a stone."

Quality of Medical Care

Pros:

• "I can’t fault the surgery at all... clearly they are extremely busy and they I think they do a great job despite huge demand."
• "Had a great experience at grove GP. Have an appointment for my son today and seen by Dr Mogal."
• "I went to see Dr Iram. Moghaul. On Friday 28th oct 2022 the doctor was very friendly and pleasant."
• "I've been to many GP surgeries and tell you the truth I'm not a fan of doctors or going to the hospital but I must say that the last few years here I feel like I'm in safe hands with doctors who actually know what they're talking about and can trust!"
• "I fully appreciate the help Dr Moghul has provided whenever i come to the surgery."
• "Dr Moghul has been our family Doctor for many years now he is a very compassionate and extremely professional."
• "GROVE medial surgery is amazing. Each member of staff takes care is listening and providing the best possible answers."

Cons:

• "Dr Moghul is useless. One can give better prescription by googling the symptoms than him for help."
• "Terrible surgery. Will make a report to CQC. Moghuk the worst GP."
• "Worst surgery I have ever seen in my life it’s a Punjabi family running this place."
• "The stuff is low, lazy and they never take you on time they always be takin the patients 20/30 mins late."
• "This is a disgusting surgery that doesn't care about the patients and we'll make them wait several days or several hours and sometimes they don't even get a response."
• "All these latest reviews I believe are fake, all of a sudden 5 stars?!"
• "Worst GP practice ever."