CJ Hole Kingswood Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "Amazing staff! So helpful, so understanding to how hard it is to buy a house."
• "The service we received from CJHole Kingswood was outstanding; professional, friendly and helpful throughout."
• "Eva and Donna were both professional and helpful. All emails were answered in a timely and friendly manner."
• "They keep each other informed of developments, as well as keeping me aware of what was happening."
• "Donna showed us around the property and was brilliant from the start - friendly, clear, helpful and optimistic!"
• "The staff in the office are all very pleasant: Tilly Ryan in the Lettings team has worked hard to find good tenants in a very short time frame."
• "Everyone at CJ Hole was extremely friendly and approachable whilst maintaining high levels of professionalism."

Cons:

• "Promised a phone call everyday for 5 days, didn't get one Phone call."
• "Completely shocking customer service. Me and my girlfriend viewed one of their properties and were told we would meet the landlord to submit an application to live there."
• "Had a viewing booked, it was then cancelled due to snow. However, CJ Hole would not book another day as I was not selling my house through them and we were not on the market yet."
• "As a landlord myself I will be avoiding CJ Hole and will be avoiding them at all costs."

Communication

Pros:

• "Communication is key in the sale process and they understand this."
• "Their communication was fantastic, always keeping me updated and responding quickly to emails and phone calls."
• "Communication is spot on with us being informed at all times exactly what was happening."
• "They were also very helpful and understanding when we had problems with our solicitor."
• "They always keep in touch. When viewing properties; they’ve been informative and accommodating."
• "They were always easily contactable, responded quickly and with practical and useful advice."
• "She kept us informed and chased all other parties until exchange."

Cons:

• "Rang today and been told the property has been already been gone!!!!!. Me and my girlfriend taken time off work and lost money and not to even get a phone call."

Professionalism

Pros:

• "I felt comfortable and confident in their abilities."
• "They worked collaboratively from the viewing process, negotiating the price, through to completion and even ensuring that we settled into our new home after completion."
• "Donna came so well prepared and we were extremely impressed with her knowledge, paperwork showing other recent local sales and she was very friendly and polite."
• "They are efficient and responsive and always have the customers best interests at the heart of everything they do."
• "The team at CJ Hole have been exemplary throughout the entire sales process when buying our first home."
• "They have a wealth of knowledge about the local market which we have found invaluable."
• "Donna and Eva were heavily involved in the sale of my grandmother's property and worked tirelessly to get the sale over the line in what were exceptionally difficult times globally."

Cons:

• "We had some contact with other members of the CJ Hole team who weren’t as professional."

Efficiency

Pros:

• "The process of the sale was very well organised and slick."
• "Great team of property managers, very responsive, pro active and very efficient - no time is wasted."
• "The house was under offer within a week and the sale was completed in 11 weeks."
• "Property sold quickly within 2 weeks on being on the market with CJ Hole which was great."
• "The whole process went as smoothly as it possibly could have."
• "The team communicate well with each other and the client and you feel you are always up to date."
• "Quick at responding and providing updates in regards to our sale."

Cons:

• "Whilst initially being mislead regarding our buyers situation and subsequently ending up in a chain that dragged on for many months."