The Range, Edinburgh Reviews Summary

Customer Service

Pros:

• "The staff are friendly and helpful."
• "Friendly knowledgeable staff ready to help you anytime."
• "Excellent customer service when I asked for a price on a gaming chair the young lad came with me, took down the code, found the price then carried it to the checkout for when I was ready to leave."
• "Staff were very supportive in helping us find what we needed and went the extra mile in climbing to the top of a ladder to provide us with the display Christmas Tree lights as they had sold out of the one we wanted."
• "The service I received here was fantastic: one of the staff helped me find many things, plus helped when choosing became difficult for myself and my client."
• "Excellent customer service - Helpful man cut 3 keys for me using the key machine, he provided a great efficient friendly service."
• "Helpful , knowledgeable and friendly staff."

Cons:

• "As a disabled person in a wheelchair I was astounded at the lack of help from the staff!!! Most either ignored us when we asked them something or they didn't know."
• "Their customer service however, isn't. They won't volunteer any information when asked and don't always know the direct answer to the question."
• "Sadly the staff in the store let this store down. The customer service or rather the lack of is horrendous."
• "While being served the person at the till could not be bothered, she was older wearing glasses kept on saying that she finished her shift in 5 mins made a face as there was a queue forming. Customer service apoling."
• "Customer service is very poor."
• "I found the staff to be extremely unhelpful, standing chatting in groups."
• "When I asked for help it was an inconvenience as I had interrupted their chatting time."

Pricing and Checkout Experience

Pros:

• "Store carries a good variety of products and prices are great."
• "Prices are actually brilliant."
• "Great bargains for a great prices. Perfect store for home, stationery, craftshop, bits nd bobs, garden, home decor, your pets and much more."
• "Great range of products from seasonal, to household to pets and more. Fantastic prices."
• "Prices are brilliant and inexpensive."
• "Fairly priced. Lots of art and crafts things."
• "Great store, great range of good value items."

Cons:

• "Buying various things, disagreed with pricing at the till as was considerably more than advertised."
• "Slow service, lots of things priced wrong causing long queues."
• "Some prices on items packages have been scratched out because they are lower than shelf price."
• "Prices are a disgrace, if there is a price on the shelf it won't match the item."
• "Had a ridiculous time at checkout after being overcharged for dog feed despite the price showing on the website."
• "Feel like I got done, by the shop. My daughter selected curtains that yesterday shown as £34.99... Got charged £49.99 each."
• "Advertised price is not what comes up on the barcode. 3 out of 5 items had the wrong price and the store wouldn't refund me the difference."

Store Layout and Accessibility

Pros:

• "The store looks like it's had a bit of a makeover and now very smart."
• "It's has Ample Parking, easy to Acess carpark, store is a Disabled Friendly as possible, there is a small Cafe."
• "Ample parking space with wheelchair accessible entrance."
• "Easy to get to, great parking and just about everything you could need under one roof."
• "Shop was clean and reasonably well laid out."
• "Layout and product wise, this is one of the better Range stores."
• "Its got a lot on offer however for disabled people who use mobility scooters your limited on where to go and exit is narrow as you enter and exit the checkouts."

Cons:

• "The place is a maze, laid out in the worst design I've ever seen that makes no sense and means you miss out half the shop because there's no logical pattern to getting around."
• "This place is where unwanted products go to live out their final days."
• "Such a massive store with everything you could possibly need in it. I felt you could wander for hours in the Edinburgh one and not really find what your after."
• "Very disappointed as have closed off a lot of areas so it's like a maze."
• "The downside is it’s an absolute tip… stuff is on wrong hangers, wrong prices, the shelf with electric items was slacking, broken mirrors on floor, stuff all over the floor, stuff with no prices, etc."
• "This place actually stressed me out with how the shop was laid out. There is no up and down lanes where you can look at everything is all in different sections and not in a common sense kind of way."
• "The shop is a disaster, product laying all over the place, lots of empty shelving, empty boxes, bags laying over the floor completely unsatisfactory absolutely a health and safety disaster waiting to happen."

Product Variety and Quality

Pros:

• "Great range of stock."
• "Nice big range with excuse the pun a great range of products."
• "Has such a good selection from A - Z."
• "You will get every thing you ever wanted for your Home."
• "Love the range, got everything you need, from paint, to duvet sets kitchenware and bathroom accessories."
• "I love the Range. They have a brilliant selection of spices in large containers."
• "Love this shop, loads of choice for any project in your home, garden even to making your own Christmas cards and decorations! Friendly staff who are willing to help answer your queries or even just lift something of a high shelf!"

Cons:

• "The music they play is so bad it makes me want to head for the door."
• "This place is truly awful. It is like a Woolie's before they went up market and that's not saying much! The staff haven't the first idea on practically anything - did they get ANY training in/on anything that they sell?"
• "Meh. If you want cheap imported tat, then this is the place."
• "This place is where unwanted products go to live out their final days."
• "Alot of items have been moved. Could not find fishing gear at all."
• "A great shop BUT narrow aisles, the time of year and idiotic 'parents' letting their mutant genetic experiment offspring run riot through the store made this more of an exercise in hazard detection than a pleasant shopping trip."
• "What should be an inspiring homeware retailer turns out to be an unorganised jumble that is difficult to navigate."

Cafe and In-Store Amenities

Pros:

• "The coffee shop is a nice addition and always seems busy."
• "Cafe sells Costa too! :-)"
• "Nice Cafe and loads of parking."
• "Good selection of art materials - reasonably priced, as well as all sorts of stuff for the home and garden."
• "It's has Ample Parking, easy to Acess carpark, store is a Disabled Friendly as possible, there is a small Cafe."
• "Massive shop with an Iceland and cafe. Loads of products to choose from."
• "Great shop with everything you could possibly need and more."

Cons:

• "The cafe is really bad. Service is extremely slow it’s almost torturous."
• "Customer service in the cafe is bad. I waited over 30 mins for a ham and cheese toastie that never arrived!"
• "Pity about the awful watered down coffee in cafe."
• "Only disappointment was the cafe which had a very poor variety of food on offer."
• "Unfortunately, to say the café staff are slow is an understatement. I've seen customers walk away fed up waiting in the queue!"
• "I was just at the range edinburgh and omg it was absolutely freezing, it was actually colder in there than outside."
• "Really disappointing service from the company. Ordered a wardrobe in June, never arrived."