The Balloch House Reviews Summary

Value

Pros:

• "The price was very fair (13/14£ for that dish in the picture)."
• "Price and quality of the food is really good!"
• "Also good value as there was five of us for food and drinks."
• "Food was great, fresh but a bit costly."
• "Wonderful Mothers Day 3 Course Meal. Food was delicious, good size portions, great value for money."
• "We had the fixed price menu, 2 courses for 14.99. Absolutely delicious food and good value for money."
• "Very reasonably priced too."

Cons:

• "The place came highly recommended but we were disappointed with the food - it wasn’t anything special."
• "Expensive (£18.99) and small portion of venison which was over cooked and rubbery."
• "Very small portions and no trimmings with the sandwiches e.g some salad on the side."
• "The portion size of the pare was tiny not worth the money."
• "Food portions also poor quality, small and expensive."
• "Overpriced! Bad service and dreadful food!"
• "Not worth what we paid for it."

Service

Pros:

• "Throughout this whole scenario, our waitress JACKIE was amazing."
• "The service from the waiter (Jamie I think) was great, he’s got a lovely personality and happy to have a joke with you whilst being professional."
• "Service was great and food arrived quickly despite it being busy on such a nice day."
• "Staff were great and the food was excellent."
• "Fantastic service by Diane."
• "Service was fantastic, food was delicious and the atmosphere was delightful!"
• "We were welcomed with a smile and the service was friendly and very attentive through to the end."

Cons:

• "Service was so bad, we were crying with laughter at points."
• "Our first waitress would not even return to our table, we do not understand why she acted like she did."
• "We were made to stand for quite a while before anyone bothered to notice us, even though there where free staff looking at us from time to time."
• "We waited 30 mins before anyone came to our table, another 20 mins before we had our wine brought to us!!!"
• "The only thing that the place lacks is good coffee. Coffee is really bad the staff needs more training on making it."
• "The lady obviously manager or owner was so miserable no smile no interaction nothing."
• "The waitress who served us was miserable and rude, no please, no thank you."

Ambiance

Pros:

• "Lovely setting & interior."
• "It has a nice atmosphere and a roaring fire when cold."
• "18th century pub with great view of Loch Lomond, near the Balloch Castle and Park at the heart of city."
• "18th century pub with great view and ambiance near the Shores / Loch Lomond Park."
• "A burning log fire certainly added to the warm atmosphere - in more ways than one."
• "Really cosy restaurant. Food was delicious."
• "Lovely welcoming cosy bar with plenty of outside seating with great views."

Cons:

• "Walked 2 miles hoping to have a relaxing drink by the side of the river only to be told that they were fully booked and you weren't allowed to sit at the empty tables at the front of the pub."
• "The place looked nice from the outside but we were not impressed with the food and drinks."
• "One issue is the small parking spaces in the carpark, I was concerned that my car would be damaged."
• "Worst of all, the lady who ushered us in talked to us as if we were her staff."
• "Our food was unfortunately very cold and uninviting."
• "Booked on their online booking system at 5pm for 8.15pm same day... but he had no table & didn't know why the system allowed us to book!"
• "My daughters salt and pepper calamari was totally unseasoned and looked as though it had been chucked on the plate, no presentation whatsoever!"