Halfords Autocentre Horsham Reviews Summary

Customer Service

Pros:

• "Despite being very late for our appointment for a tyre change we were treated very helpfully and politely."
• "MOT Absolutely great, courteous, helpful, explained everything, a great service."
• "Colin is always very helpful and professional; this time he was also very kind."
• "Always very helpful staff and a great job carried out too."
• "Chose here to get my car serviced and MOT'D, staff were great, kept informed of the progress."
• "I booked in for a Free brake test. Advised up front that work required would need to be rescheduled, they did not try to press me for any unnecessary repairs."
• "The staff were helpful and polite and all was booked for the next morning."
• "Good value and staffed by professional and polite staff."

Cons:

• "Very slow customer service, need more staff. I gave up and bought items on Amazon instead."
• "Hi guys, Really disappointed with the customer service here."
• "Poor customer service, staff not bothered."
• "Poor customer service, picked up a brand new bicycle and there were faults with it, staff were nonchalant."
• "Good stock but staff need more training on fitting lights etc."
• "Shocking experience at Halfords Autocentre in Horsham this morning."
• "I have been here twice since the lockdown restriction eased. Both times I have been ignored."
• "Not enough people serving on checkout, other staff just wandering around."

Booking and Appointment Efficiency

Pros:

• "I booked in for a Free brake test. Was advised up front that work required would need to be rescheduled."
• "Booked online for service and MOT which was straightforward."
• "Easy to book online - good value fixed price servicing."
• "I've recently booked MOT and service at the Horsham branch. Everything went smooth."
• "Booked online for an MOT slot the next day which was really straight forward to do."
• "Booked service, and MOT online. All work was completed on the day."
• "A note to thank you, and your colleagues at Halfords in Shoreham for accommodating my last minute change of MOT date and time."
• "Booked mot online for 30£. Technician had no understanding about the car."

Cons:

• "Took my car in twice for wheel alignment. First time waited 4 hours, second time waited two hours and still wasn't done."
• "I booked in for brake fluid change. Was told it would be ready mid-afternoon, but they would not do any work unless I agreed to have all the work done."
• "Had a nightmare booking had to ring twice to sort. Dropped car off 15 mins before my 8:30 slot, it took 3 hours to change two tyres."
• "I wanted to re-gas the air con in my car so I tried to book a slot online... After completing the details and choosing a slot it said I was booked but then I received an email informing me that it wasn't in fact booked."
• "The website allows you to book an MOT here but they have no test centre and you're not able to get a refund until the night before the date you've booked it for."
• "Cancelled the appointment night before (& then comically sent a 'how did we do email), for a brake test."
• "booked car in for major service and mot phoned me to say some work needed to pass mot, given price and as parts were not available they kept car and completed work next day."
• "I booked online for a free battery check for my daughters car. Received an email confirming the appointment time. A few minutes later an email cancelling the appointment with no reason."