Halfords - Hermiston Gait (Edinburgh) Reviews Summary

Customer Service

Pros:

• "Great day at this store, got exactly what I wanted and the staff were brilliant."
• "The member of staff on the till was friendly and efficient and the man who fitted the bulbs was also very friendly and helpful and completed the job quickly."
• "Could not have been served by someone nicer and more switched on than Joe."
• "He was excellent, very informative and great customer service."
• "The staff was very friendly and engaging, especially Fabio and Kale that worked tirelessly to fix my bicycle problem."
• "I was attended to by the duty manager, Craig Darroch, who was extremely helpful, courteous and obviously good at his job."
• "Was helped by 2 members of staff, one named Andy who was of great help."

Cons:

• "Guy walked away as I got to the desk."
• "Purchased cycle care with my new bike a year ago... Dropped off the bike and told they don't have time and can't book it in... avoid."
• "Omg more incompetent staff ever... waiting on the queue for so long and both ignoring customers."
• "Some very troubled staffing issues in this store just now. Everyone is really surly, stressed and unhelpful."
• "Will be buying bike elsewhere."
• "Horrible experience at Halfords Hermiston Gait."
• "Mechanics were so incompetent and had no clue about anything."

Product and Service Quality

Pros:

• "Technician fitted headlamp bulb at a fraction of the cost it would have been at a garage."
• "He had all the special tools needed to get the battery out and talked me through what was going on."
• "Really helpful, informative and took the time to really thoroughly check my bicycle and fixed it perfectly."
• "Your technician was excellent throughout and explained everything I needed to know and more."
• "The repairs themselves were completed promptly and efficiently, and my bike was restored to its former glory in no time at all."
• "Can't fault the technicians who repaired my bike...great job. Wouldn't hesitate to use them again."
• "Bought a bmx for my sons birthday very pleased with it, built to perfection by staff and good quality for the money."

Cons:

• "They sold me a bike as brand new, but it was very badly assembled and its front wheel was slightly bended (very dangerous)."
• "Booked an appointment to get my brakes repaired... Took bike in... and brakes weren’t working."
• "Fitter was unable to change reg plate bulb as couldn’t get access to bulb."
• "Went in for a 26 inch inner tube and the cycling department was empty, rammed with servicing work there wasn't even a bike for sale or even a inner tube for that matter."
• "Horrible experience trying to buy bikes for my daughters."
• "Nightmare experience from the get go. Bought a new mountain bike and it was two days late on being built."
• "I bought a new car stereo online and booked into Hlafords Hermiston Gate Edinburgh to have it fitted... they won't bother to call you."

Pricing and Availability

Pros:

• "He couldn't find two of the products I had ordered so upgraded me to a slightly more expensive product free of charge."
• "All in all the things i bought were actually cheaper than large online retailers."
• "But they had equivalent of some items we were looking for, as well as the specific 'must have' items."

Cons:

• "AVOID THIS RETAIL PARK IF YOU HAVE A YOUNG FAMILY... fined £100 for overstaying your welcome in the 'free' car park."
• "Was disappointed to see one of the items i purchased was actually £5 cheaper in store!"
• "Prices are high: you might consider euro car parts nearby."
• "Anyway they order cables what you can get about 20£ cheaper on website."
• "We went in to store after poor reviews said that the roof bar price on line when you book for your specific car wasn't everything you needed to buy."

Communication and Online Services

Pros:

• "Arrived before my click and collect confirmation text arrived however staff were only too happy to help."
• "All good following my online purchase, was kept informed along the way."
• "Absolutely great customer care Julie attended to us today we were in for a dash cam and to book fitting she was a great help."

Cons:

• "I called the store and got through to an outsource switchboard as usual and asked if they could try update me or put me through to the store. They tried calling through with no answer from the store somehow."
• "What I wasn't impressed with was having to go through, I believe, an outsourced call centre to phone to see if my bike was ready for collection."
• "I've ordered just one product. I received information that it should be ready to collect within an hour, but then, they cancelled my order."
• "So just to say again, be aware, the store apparently have no relationship with the online tracking system."
• "I was booked in for a speaker fitting, rearranged my working day and showed up on time for the 2 hours appointment to discover they hadn't ordered the parts!"
• "Customer service absolutely shocking... waited 45 mins the other day to find out my order wasn't coming in till Thursday even though it was supposed to be in on the Monday not happy at all."
• "I never got any phone call from her or shop. Totally ignorance."