Arnold Clark Stirling Volvo / Used Car Centre Reviews Summary

Customer Service

Pros:

• "Bryan at Stirling Arnold Clark click and collect was great at taking me through all the documents quickly."
• "Keith was incredibly helpful right from the outset, addressing all my queries with professionalism and patience."
• "The delightful experience was created by the friendly, polite and professional manner of Bryan Starkey."
• "Thank you Hayden for his excellent service when selling my car to Arnold Clark. Great experience from start to finish!"
• "Ewan Hutcheson and his team made the purchase feel effortless."
• "Daniel Adam was knowledgeable, helpful, trustworthy, and full of good advice - utterly professional."
• "Bryan Starkey assisted us purchase a Citroen C4 tonight. Very professional throughout the sale."
• "Hayden Barry was so polite and conducted the sale professionally, with a few laughs along the way."

Cons:

• "Absolutely rude salesman. I'm sure the rest of the team are fine but unfortunately the individual I dealt with was really rude and abrupt on both occasions."
• "Very friendly when we bought the brand new car obviously, after 3 years and 7.5k miles we battery problems already. Tried to report problem while in warranty but they weren't interested in looking at it."
• "The poor service ever, if I could, I would give none star. I paid full service for 2 years but I received nothing."
• "We bought our car 11 months ago from Arnold Clark Volvo, the service when buying was top notch and the service when selling back was even better, 10/10 to Bryan Starkey for a swift and extremely professional experience."

Car Buying Process

Pros:

• "The transaction was smooth, and every step was handled with utmost efficiency."
• "Duncan was attentive and very easy to talk to. He built a good rapport with me to make sure he knew what I want."
• "We were very lucky to have Keith Thompson in charge of finding us our family car."
• "I bought a Volvo s90 at Stirling Volvo, I was taken care of by Keith Thompson who provided me with excellent service."
• "Great experience at Arnold Clark selling my old car. Price was as agreed provisionally on the online calculator with no hidden deductions."
• "Absolutely brilliant service from Stirling Volvo and Bryan Starkey. Quick, friendly, helpful, efficient, very professional."
• "Bought my new BMW 4 series from this garage online. After the easy process of paying a deposit on the website I was amazed by the service I received."
• "Purchased a Volvo XC70 from the team, I cannot stress how much I was impressed by their level of service."

Cons:

• "The folk at Stirling Volvo are super friendly and professional. The new car recently failed its MOT due to a fractured alloy."
• "Bought a used Peugeot 308 and dealt with Keith. Great customer service and vehicle prepared to an exceptional standard. Any initial issues or concerns I had were quickly resolved in a professional manner."
• "It’s a tale of two stories, can’t fault the service and the lengths gone to to get the service done and a nice clean and washed car to drive afterwards."
• "As I said, a tale of two stories…"
• "Absolute seemless service from David at Arnold Clark. From the minute I saw the car he personally made sure it was perfect, arranged it to be brought to Stirling, any imperfections were fixed before I got there."

Selling and Trade-in Experience

Pros:

• "Thanks to Bryan for arranging a swift Click & Collect pick up for my Astra GTC."
• "I contacted Arnold Clark to sell my car and had the pleasure of dealing with Haydn first and then went through the selling process with Bryan at the branch."
• "Just picked up my new car, part exchange Everything was very easy and they answered all my questions quickly."
• "I've asked so many questions and he answered all of them without any hesitation."
• "Bryan Starkey at ArnoldBuyYourCar within the Volvo branch in Stirling is first class at what he does."
• "I was served by Hayden at click and collect, he was very nice and informative with the whole process and got everything completed with no hassle at all."
• "I’ve just bought a brand new Volvo from this dealership and I can honestly say it’s been a pleasant and stress-free experience."
• "Good experience here. Car was in for service and sorting out a couple faults. Staff were friendly and helpful."

Cons:

• "I decided to change my wee Corsa and knew that I wanted something bigger however was not sure what I wanted."
• "Sold my car to AC and seen early for my appointment and offered hot drink. Hayden was able to process the sale and explained the process going through."
• "This was made even better by the staff who went out of their way to help."
• "Despite me looking shabby and driving a 20 year old car I was always treated like a serious customer and not a tyre kicker."
• "Hayden was an excellent guide through selling my car to Arnold Clark."
• "All documentation is sent digitally so is easy to access & is in an easy to read format, plus their app allows you to enter in renewal dates so it can remember for you!!!"
• "All in all a great experience and I'll be back when I'm due a renewal."