Martin & Co Westbury Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "Tanya was very helpful and put me right at ease when explaining the house sale procedures."
• "Their team was incredibly professional and responsive throughout the entire process."
• "Charlotte went above and beyond to make things as stress free as possible and always responded promptly to any queries I had."
• "They made finding the perfect rental property a breeze and ensured everything went smoothly."
• "I am a gas engineer and I carry out all types of gas work as a contractor for Martin & Co. THE STAFF ARE SECOND TO NONE."
• "Martin & Co have been our letting agents for almost 12 years, we have always found the agents we have dealt with to be professional, friendly and very helpful."
• "We’ve had the pleasure of going through Martin and Co to purchase our forever home. The team have been so amazing and helpful throughout the whole process."
• "The team at Martin & Co were very professional all throughout the buying process and were always on hand if I needed any information."

Cons:

• "Unfortunately the agency are very much in favour of the landlords over the tenants."
• "If i could give zero stars to this company I would. They are an absoulte shambles and highly unprofessional in their dealings with previous tenants."
• "Worst letting agent I've dealt with: house had dirty carpets when we moved in (during covid) and we were told that we could either clean the carpet ourselves or leave it in the same state when we left!"
• "Avoid! Artificially stagnating the market and creating bottlenecks to prevent genuine buyers looking at properties."
• "We had the 'pleasure' of buying a property from the worlds worse seller in that he deemed it necessary to threaten to pull out of the sale on every opportunity."
• "I don't know why it showed 3 stars as I pressed 5 unless I did it accidentally whilst scrolling on phone. Always see David (I think) and he's always helpful showing me round properties."
• "Dealing with the lettings department made me feel like they were doing me a favour. On the two occasions I made contact with their office, both members of staff were very rude."
• "Booked an appointment for today for 2:30, walked all the way there with a 2 month old baby only to be left in the cold."

Efficiency and Responsiveness

Pros:

• "The vetting process was quick, efficient and prompt."
• "Throughout the process, they've been really supportive, have organised everything promptly and kept me informed along the way."
• "They were quick to respond to emails and were always helpful."
• "Martin & Co made the entire process straightforward and pleasant. From booking my viewing to getting the keys it was all professionally done."
• "Really professional Letting Agents, very quick to respond to our queries and any issues with our house were dealt with straight away."
• "We sold out house with Martin and Co, they advised they could sell our house with in three months. They did it within two weeks."
• "Lewis is a true professional, our new listing not only reads amazingly, but the photographer did an incredible job too."
• "We've rented a couple of properties through Martin and Co for a number of years now and have nothing but good things to say about them."

Cons:

• "My only criticism is the choice of their referencing provider. Due to technical issues which the company admitted to having, we spent many hours and days on referencing which should not have been so difficult."
• "Unfortunately, the agency is very much in favour of the landlords over the tenants. After a 3yr tenancy, I was asked to provide them with money on top of the deposit."
• "Having unsuccessfully listed my mother’s property with another local estate agent, I decided to try Martin & Co, Westbury."
• "Although they eventually managed to sell our house, they failed once, and second time it took 3 buyers, 9 months and a BIG cut to the asking price."
• "Awful management company, very aggressive and sneaky - wouldn't recommend to anyone."
• "Was a great experience and the staff was super helpful from viewings all the way to key pick up."
• "Can't fault the friendliness of the staff but they're not a lot of help. Don't seem to have a lot of answers."
• "Avoid! Artificially stagnating the market and creating bottlenecks to prevent genuine buyers looking at properties."