Arnold Clark Stirling Mazda / MG Reviews Summary

Customer Service

Pros:

• "The staff could not have been any friendlier and it was a treat dealing with them once again on this occasion."
• "Very pleased with the help of the product consultant Derek McRae!"
• "Thank you to the team at Mazda Arnold Clark. My car went in for an MOT, service and valet. It's looking and driving great."
• "Connor was a great salesman, explained everything clearly to us, not pushy like other showrooms have been."
• "The service we received was brilliant throughout the whole process."
• "Exceptional customer service from Scott McLean, Service Manager."
• "Delighted with the level of service received from here today."

Cons:

• "The experience lacked personal touches you expect from a salesperson."
• "DIABOLICAL SERVICE."
• "The garage is a disgrace and has no customer service or keep to any promises at all!"
• "I was not kept informed throughout process, managers promised faithfully to call back and never almost every single day!"
• "Poor communication and lies, ordered a corolla on motab."
• "5 trips to Kirkcaldy branch and 3 month down the line branch manager has said they will not be funding for the noise on my car to be fixed as out of warranty."
• "Communication with service team was generally poor and they returned my car damaged all in the same service."

Sales Experience

Pros:

• "Had an amazing experience here, trading in an old car and buying a new one."
• "I picked up my audi A1 from here last week and I am over the moon with the car."
• "I’ve been buying cars for over 30 years and I can truly say that Kevin gave us the best introduction to a car that I have ever received."
• "Just bought from here and what a very simple, pressure/hassle-free experience."
• "Purchased a new Toyota Yaris from the Toyota garage in Stirling. Was a first-class service and would certainly use them again."
• "I am over the moon with my new car and will be highly recommending this branch."
• "Received multiple virtual tours and the team made no attempt to gloss over any imperfections."

Cons:

• "I had a bad experience with them buying a Toyota chr £ 16500 they gave me a broken car."
• "Once the problem with her car is (eventually) fixed, will be writing to head office. Dreadful experience after the sale and delivery of the car."
• "On arrival the garage told us that the MOT had not been done so she could not test drive it."
• "After only 5 months of having the car there was a water leak in my car which stunk my car out."
• "They are absolutely scam."
• "It transpires that they went rusty due to whatever they had used to clean the car."
• "Disappointed with my whole experience with this dealership, so much so I have decided to change to a Ford."

Staff and Management

Pros:

• "Great experience at Toyota Stirling!"
• "Salesman Adrian Kroll couldn't have been more helpful at the initial purchase and trade-in, but also with followup queries, and very professional at his job."
• "Derek ensures any issues you may have when buying a used car are dealt with."
• "I have never experienced customer service as good as here."
• "Had great service from Robin, definitely a great way to sell your car."
• "I had my car mot done recently. I had no interruption to my working day as the car was picked up and dropped back at my place of work."
• "Just bought a used car from this branch. Stephen couldn’t have been more helpful, supported me with choice of vehicle, arranged test drive and finance."

Cons:

• "From entering the garage and greeting the so-called customer service staff with a 'good morning' to which she replies 'aye' didn’t start off great."
• "I was not kept informed throughout process, managers promised faithfully to call back and never almost every single day!"
• "Cash buyers interested in purchasing a CX60. We're completely ignored by the sales team who were literally doing nothing."
• "This sale was to the benefit of the salesman not an important milestone in my daughter's life - her first car."
• "They remind me when the service is due, allow me to choose a convenient time and change it at short notice."
• "Communication with service team was generally poor and they returned my car damaged all in the same service."
• "After complaints, which the customer service adviser who the rudest most unhelpful person I have ever spoken to."