Morrisons Reviews Summary

Staff Service

Pros:

• "Lovely staff always friendly service provided."
• "The staff there are always very kind and helpful."
• "Staff were polite and helpful."
• "The staff on the tills are always really happy & friendly."
• "Went into Morrisons Ilkeston today and would like to thank the lady on the florist section for her excellent service the lady was very polite and helpful and she is a asset to the company."
• "I was very pleased to see the staff supporting the military veterans and offering any help they could to the volunteers."
• "I do feel the staff are extremely friendly here, well done guys keep up the great work."

Cons:

• "Unfortunately most of the staff were either unhelpful, or looked like they didn’t want to be at work."
• "Rude staff. Went to pick up fireworks at 9:30 to be advised it was closed and open at 11am."
• "Service and attitude of staff were not great."
• "Her attitude was awful and then I witnessed her being horrible to another member of staff on the shop floor."
• "Staff are generally slow and rude."
• "Not enough cashiers it takes longer to pay than it does to shop."
• "There is no social distancing at the entrance."

Store Cleanliness and Layout

Pros:

• "Nice bright store, clean and tidy, breakfast was lovely."
• "Fantastic store. Always clean and bright."
• "The store is well laid out and light and airy."
• "Store was clean and tidy, and generally well stocked for Saturday dinnertime."
• "Lovely supermarket has all the amenities you need & a good store layout."
• "The supermarket is very well stocked and the staff are very helpful."
• "A very well laid out store."

Cons:

• "For a long time now this nice store has been let down by its freezers."
• "Absolutely awful. Damaged stock put on the shelves for full price."
• "Absolutely disgusting dried up food all over the cutlery, high chairs, splattered up the blinds."
• "Shop isn't big enough for all the different makes that they want to have display."
• "This supermarket was a disgrace. Terrible smell in the Market St area. Filthy floors and empty boxes on the shelves."
• "Many many prices tickets missing or in the wrong location."
• "Problems with their freezers."

Product Availability and Pricing

Pros:

• "Today was a good day at Morrisons, they had all the items I wanted on the shelves."
• "Good supermarket with plenty of adjacent free parking which is part of the store including fuel ⛽."
• "Value for money, even better if I can buy 'yellow label'."
• "Brilliant range of fresh produce and a salad bar, which is way more enjoyable than meal deals!"
• "Good variety of fresh fruit and veg."
• "The shelves were actually stocked which makes a change nowadays, decent prices."
• "Always offers really good deals on the food. The meat quality I find is the out of all the supermarkets."

Cons:

• "Christmas food to order, has the next day or day after use by date on, not great for the price you pay."
• "Always missing price labels so deals are missed!"
• "Went in at 7pm and couldn't get half of what I wanted."
• "Large Pricing Offer very misleading."
• "The morrissons store is nicely built but an absolute shambles over priced food products difficult to read signage too high up microwave meals overpriced poor value nickel and dime packaging no thought at all in the offer and for quick meals."
• "However some essentials are very often in short supply leaving empty selves such as Warburtons sliced loaves, Dole custard pots with fruit to name a few...."
• "We were disappointed to find many items were not available."

Customer Experience

Pros:

• "The parking area is never blocked off due to eastern celebrations."
• "The baby change toilet was massive, with there being enough room for a buggy & more."
• "Parking lot can fill up at peak times but is huge, so you'll have a space."
• "The check-outs are great and relatively fast."
• "It's got a good free carpark and ample disabled places too."
• "Very good car parking facilities. The store inside is bright and roomy with an excellent choice of everyday food items at keen prices."
• "Cafe is clean, reasonably quick service with cheap and cheerful menu options."

Cons:

• "Covid rules could be maintained better if trolleys were disinfected for customers rather than leaving it to the customers."
• "Do not think much to their social distancing plan."
• "Morrisons Employee and Company have NO sense of Civic Responsibility."
• "They do provide hand sanitizer and basket/trolley cleaning facilities at the entrance."
• "Me and my mum went to Morrison's in Ilkeston this morning. We had to do two peoples shopping. When we got to pay the tills were closed and it was self service only."
• "Could do with better pedestrian access as cars often drive through crossing while pedestrians waiting."
• "I've not been since the beginning of the pandemic, when their provision of sanitiser and trolley cleaner were non-existent."