Leaders Letting Agents Cheltenham Reviews Summary

Customer Service

Pros:

• "Dan has been amazing throughout the process of getting me a flat."
• "Spent time going through properties with Piers a few times, showed me around a flat, and amazing customer service."
• "The care and consideration shown was extremely refreshing."
• "She displayed remarkable adaptability and was always there to offer assistance and answers when needed."
• "Extremely communicative and very quick to get everything sorted, absolutely faultless."
• "I would definitely recommend calling Leaders Cheltenham and even moreso, asking for Maisie."
• "Emma at Leaders Letting's Cheltenham branch was fantastic in her service, response time and professionalism."

Cons:

• "When we spoke to them saying how they had broken the law, violated us and our rights and we wanted to make a complaint all they said was sorry and took it no further."
• "I get there and there is nobody."
• "All in all communication was very bad."
• "Communication very poor often having to chase for responses."
• "Regrettably, my partner was unnecessarily prevented from taking up her tenancy by an administrative failure from Leaders."
• "Shocking for lettings, spent 10 months getting our house repaired when we first moved in as they didn’t bother even wiping the sides down let alone fixing the falling down ceiling in the living room, the shower above leaking, exposed live wires, taps and toilets not working."
• "This agency has misled, lied, ignored, abandoned and failed to provide the property as advertised."

Professionalism

Pros:

• "Her help and support has been invaluable."
• "I was attempting to relocate to Cheltenham from extremely far away and, unlike other letting agencies, Maisie was extremely empathetic towards my situation."
• "Emma was very professional and more than happy to help us with any questions."
• "Great service, Emma from Leaders Cheltenham was so helpful setting up numerous viewings of different properties for me whilst I was looking to move."
• "I have been taken from viewing to getting the keys to the new place by Katie! I cannot fault her at all, she has been professional throughout, patient and attentive."
• "I very highly recommend this agency!! I was interacting with Harry Merchant in particular who has helped me with moving and renting the perfect place near my new workplace!!"
• "Stephen came out personally on every viewing we had booked in and then provided us with detailed, candid feedback afterwards."

Cons:

• "Despite the issues being promptly reported, there has been flagrant disregard to health and safety measures by Leaders with damp, mould and sewage water leakages in the flat left in an unmanageable and unliveable state."
• "Having rented with Leaders, I can say that the property management team is not the best, by not returning my deposit for approximately 8 months after moving out."
• "We used Leaders Cheltenham to 'manage' the rental of our property. The property management team are an absolute disgrace and their errors cost us a huge amount of money and stress."
• "Leaders have totally exceeding our expectations in rental income and service."
• "Can’t thank leaders enough for helping me find my dream home and looking after me."
• "Leaders have undoubtedly been the best Letting Agency I have used."
• "This letting agency never replies to customer's emails and phone calls which are never answered."

Efficiency

Pros:

• "The letting process thus far has been simple and easy to follow and the online system they have make signing docs and getting them back super easy and quick."
• "I recently rented a house with Leaders Letting, and their service is excellent."
• "I can honestly say Emma who works in this department is very professional, responds to communication very promptly and is always very friendly and reassuring."
• "I received very professional and helpful service from Harry Merchant."
• "Just secured a property with leaders Cheltenham and they have been fantastic."
• "The communication was great, keeping us up to date with the reference process etc and speaking with the Landlord on our behalf."
• "This coupled with great knowledge and customer service made me feel very confident with leaders as an estate agent's."

Cons:

• "We waited for our 6 month contract end date and moved as soon as we could by this point the hob which still had no ignition still had not been replaced in the entire 6 months despite chasing multiple times."
• "Despite the issues being promptly reported, there has been flagrant disregard to health and safety measures by Leaders with damp, mould and sewage water leakages in the flat left in an unmanageable and unliveable state."
• "They left tenants in a building that had been deemed unsafe by the fire service."
• "Routine property visits that were scheduled to take place never did, usually without any form of update."
• "I then dealt with my landlord directly when in my property who also expressed the utter uselessness of Leaders in Cheltenham."
• "The past 18 months have been appalling. I cannot express on how many levels Leaders have failed me."
• "Fixing problems could take a long time but complaining didn’t help because they were always in their right."