KFC Perth - Dunkeld Road Reviews Summary

Food Quality

Pros:

• "The food is good, if you want chicken on the bone on a Saturday be prepared for an 18 minute wait."
• "I love KFC so to me it's one of the best places to get chicken."
• "The food was good waited a bit long for it but it was worth it."
• "I always find the food fresh and tasty and good value for money."
• "Food in fairness was just exactly what it said on the tin and can't complain."
• "Good food and well cooked."
• "The twister wraps that others had were good no complaints with the food."

Cons:

• "Found feathers in my chicken! God it was nearly still running about!"
• "The chips were yuck and had no flavour."
• "Food was cold and disappointing."
• "The food tasted horrible, some of the chicken was over cooked and dry and some of it undercooked."
• "Order was wrong and the gravy was more like dirty water with a horrid taste."
• "Chicken strips were burnt with black lines like they were fried in an electric deep fryer under the basket."
• "Chicken batter crunchy and overcooked."

Service

Pros:

• "Staff are normally cheerful."
• "The supervisor Katy apologised and readied my order... gave it to me free, never expected it."
• "Staff are really friendly and are good at getting your order right first time."
• "The store is clean and the staff are friendly and helpful."
• "Decent, attentive staff now too."
• "Staff are polite and cheery no faults on that department."
• "Much appreciated to all staff!"

Cons:

• "Waited in drive through for a very long time and was not asked to park up to get the queue moving."
• "Staff were arguing the women in the back was constantly shouting at the staff on the tills."
• "very poor service got, for a small order they took 35min to give (even not in a rush hour)."
• "All the staff standing behind counter laughing and joking and doing little else."
• "The assistant serving was rude and abrupt so I promptly left."
• "Person on drive thru speaker didn't understand what I asked for so had to order at the window."
• "This is the second time in a row that they have not had what we asked for and made a substitute without consulting us."

Cleanliness

Pros:

• "Outstanding, pleasant staff, super clean, superb food especially gravy😁... Very professional and clean!"
• "Best KFC we have been in for years, clean and well kept with pleasant staff."
• "Place has been done up and is spotless."

Cons:

• "The toilets to be disgusting. They were dirty and there was no toilet paper in there."
• "The toilets were so unclean and smelt so bad I actually had to leave before I puked."
• "Floor and tables disgusting."
• "The place was filthy food all over the floor doesn't take much to have a sweep."
• "Toilets absolutely disgusting, floor swimming in stinking urine. No toilet roll either."
• "The bins in the restaurant were filthy."
• "When we went in to complain about order being wrong the store was filthy."

Value

Pros:

• "The only advantage is It is located in the centre of the town with good parking facilities."
• "Had a quick service and the food was ready fairly quick but was still fresh."

Cons:

• "Visited today to have a meal for my lunch. Requested a 2 piece meal and that I would like the 2 pieces to be 1 leg and 1 breast. I was refused on the basis that it is not fair to other customers."
• "Ordered boneless banquet, mini filet burger and a few other things and the price felt a little too much (almost £24 for a few items)."
• "Our food took 20 minutes which is ridiculous for fast food, not even an apology for waiting."
• "Ordered 2 boneless banquets and they were both missing popcorn chicken so we were overcharged."